Voluntary Services Assistant

Full Job Description

The Voluntary Services Assistant serves as the Center for Development and Civic Engagement (CDCE)/Voluntary Service Assistant of the facility's CDCE/Voluntary Service office.

They will be reporting directly to the CDCE/Voluntary Service Officer/Chief.

Due to the cross-cutting nature of this office, the incumbent shows a general understanding of the federal government, VA, and each of its Administrations, with a primary focus on VHA.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/09/2026.You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Providing administrative support. Collecting, compiling and tracking data and information.

Processing documents and reports. Establishing, updating and maintaining office files and records.

Performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics.

Providing information and customer service. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.

You will be rated on the following Competencies for this position: Clerical Communications Computer Skills Manages and Organizes Information For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Major duties include, but are not limited to: Providing support to the facility's CDCE/Voluntary Service operations as the first point of contact for potential volunteers, patients, visitors, service organizations, corporate and community leaders, donors, and other internal and external stakeholders.

Exhibiting a high degree of tact, diplomacy, and courtesy with every interpersonal interaction daily.

Communicating and coordinating on behalf of the CDCE/Voluntary Service Officer with services across the health care system, agency representatives (including VHA, VBA, and NCA), and community officials regarding programs, events, and activities.

Maintaining many physical and/or electronic records for reports due monthly, quarterly, annually, and ad hoc. Serving as the primary timekeeper for all CDCE/Voluntary Service employees.

Assisting the CDCE/Voluntary Service Officer in position management to project staffing needs, entering actions by Human Resources and employment decisions into HR Smart, USA Staffing, and any other relevant position management portals as determined by local, VISN, or national protocols.

Responsible for clerical functions associated with the CDCE/Voluntary Service program management.

Collaborating with CDCE/Voluntary Service Officer to complete equipment inventory surveys and ensures proper documentation of equipment assigned to the CDCE/Voluntary Service department.

Receiving, processing, and tracking gifts and donations including accurate entry into the Voluntary Service System or subsequent electronic donation database programs.

Coordinating requests and purchases of office operating supplies, generates reports from automated information systems, and completes other administrative tasks essential to the effective and efficient operation of the CDCE/Voluntary Service Office.

Performs other related duties as assigned Work Schedule: Monday - Friday. Schedule determined by facility. Weekends may be required on occasion. Virtual: This is not a virtual position.

Position Description/PD#: Voluntary Services Assistant/PD99769S Relocation/Recruitment Incentives: Not Authorized