Visitor Information Program Assistant I (Delegated)
State of Hawaii
RecentPosted Feb 20
✓ Fresh Listing
Posted: February 27, 2026 (1 day ago)
This job was posted recently. Fresh listings typically have less competition.
Visitor Information Program Assistant II (Delegated) Oahu
State of Hawaii
Transportation - Airports
Location
Hawaii, 96813-2437
Salary
$3,471 - $5,133
per month
Type
Closes
April 1, 2026
Job Description
Summary
This job involves greeting travelers at Hawaii airports, providing helpful information about hotels, transportation, attractions, and activities, and handing out maps and brochures.
It also requires speaking a specific foreign language to assist international visitors and offer interpretation when needed.
A good fit would be someone friendly, patient, and multilingual who enjoys customer service in a busy travel environment and can handle rotating shifts including evenings and weekends.
Key Requirements
- High school diploma or equivalent, or experience showing ability to read, understand, and follow instructions with strong verbal skills
- One year of general work experience demonstrating patience, tact, and positive interactions with the public, such as in hospitality or customer service
- Proficiency in speaking one designated foreign language (Japanese, Mandarin, Korean, Tagalog, Hawaiian, or Samoan) in addition to English, including ability to provide interpreter services
- Willingness to work rotating shifts, including evenings, weekends, and holidays
- Ability to assist the traveling public with information on accommodations, transportation, attractions, and activities
- Experience disseminating informational materials like maps, brochures, and periodicals
Full Job Description
This continuous recruitment may close at any time. The notice of the last day to file applications will be posted on the State of Hawaii's Civil Service Job Opportunities page of our website.
Salary: $3,471 to $4,388 per month (SR-10, Steps C - I)
Note: Hiring rates will be based on availability of funds, the applicant's qualifications and other relevant factors.
Shift work: Applicants must be willing and able to work rotating shifts, including evenings, weekends and holidays.
This job posting is for the State of Hawaii, Department of Transportation (DOT). If you have any questions regarding this civil service recruitment, contact the DOT Personnel Office at (808) 587-2145, Monday - Friday, 7:45 am - 4:30 pm (HST).
The Department of Human Resources Development- State Recruiting Office will refer all inquiries regarding this recruitment to the DOT Personnel Office.
Requirements
Duties Summary
The Visitor Information Program Assistant II is responsible for greeting, welcoming and assisting the traveling public in providing information of interest relative to hotels and other accommodations, ground and air transportation, tourist attractions and activities and disseminates maps, brochures and periodicals at the airport. This class is responsible for speaking a designated foreign language while conversing with the traveling public and others, and for providing interpreter services as required. This is in addition to the duties of the next lower level of this series.
To view the Class Specification in its entirety, please CLICK HERE.
To view the Class Specification in its entirety, please CLICK HERE.
Qualifications
Basic Experience: Applicants must possess experience which demonstrated the ability to read, understand and follow oral and written instructions, and a high degree of verbal skill. This experience may be met from part-time and/or unpaid work. However, there must be evidence that participation was on continuous basis, but not necessarily on a full-time normal work basis. This requirement may also be met by possession of a high school diploma, or equivalent.
In addition to the Basic Experience Requirement, applicants must have progressively responsible experience of the kind and quality described below.
General Experience: One (1) year work experience which demonstrated positive evidence that applicants possess patience, tact, and an even temper in meeting and dealing with others. Examples of desirable experience may include, but are not limited to, experience providing hospitality of customer service catering to the traveling public.
Special Language Requirement: For Visitor Information Program Assistant II, in order to be considered for appointment and to enter on duty, applicants must possess knowledge of the ability to speak the ONE of the following languages in addition to the English language: JAPANESE, MANDARIN, KOREAN, TAGALOG, HAWAIIAN, SAMOAN.
Substitutions Allowed: Relevant substitutions as described in the Minimum Qualification Requirements may apply.
The information provided above represents a summary of the complete Minimum Qualification Requirements.to view theMinimum Qualification Requirements in its entirety, please CLICK HERE.
LEGAL AUTHORIZATION TO WORK:
The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.
Additional Information
PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM
The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click: https://studentaid.gov/manage-loans/forgiveness-cancellation.
ELECTRONIC NOTIFICATION TO APPLICANTS
The Department of Transportation (DOT) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.
Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.
TESTING INFORMATION
The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.
In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.
Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of the application.
CLICK HEREfor further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the DOT Personnel Office's Levels of Review.
Check your resume before applying to catch common mistakes