Special Agent - Healthcare Services/Medical Background
Federal Bureau of Investigation
OlderPosted Dec 31
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Posted: January 15, 2026 (1 day ago)
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Virtualization Specialist
Federal Bureau of Investigation
Department of Justice
Location
Pocatello, Idaho
Salary
$89,508 - $137,000
per year
Type
Full Time
More Other jobs →Closes
January 29, 2026More FBI jobs →
GS-12 Pay Grade
Base salary range: $74,441 - $96,770
Typical requirements: 1 year specialized experience at GS-11. Advanced degree + significant experience.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves installing, securing, and maintaining virtual desktops and cloud systems on-site for the FBI, while troubleshooting IT issues and supporting users in a high-stakes environment.
A good fit would be someone with hands-on experience in IT support who enjoys collaborating with teams and government partners to keep critical services running smoothly.
It's ideal for tech-savvy professionals who thrive in fast-paced settings and can handle both routine fixes and complex escalations.
Key Requirements
- At least one year of specialized experience equivalent to GS-11 (for GS-12) or GS-12 (for GS-13) in supporting enterprise virtual and physical IT environments, including hardware and software troubleshooting
- Experience documenting and following technical processes and procedures
- Ability to resolve routine IT issues and escalate complex problems
- Strong professional customer support skills for end-users
- For GS-13: Independent management and maintenance of IT systems and services
- For GS-13: Experience presenting technical information to leadership
- Knowledge of security protocols and compliance during IT maintenance
Full Job Description
The FBI's Information Technology Infrastructure Division (ITID) is seeking a highly qualified Visualization Specialist to install, secure, manage, and maintain the Cloud on Premise and Virtual Desktops.
This includes working with customers and partners in a fast-paced, challenging environment providing critical services for the FBI.
If you enjoy challenging work and working with customers and partners from a variety of government agencies, join the Enterprise Infrastructure Services team.
GS-12: Applicant must possess at least one (1) year of SE equivalent to the GS-11 grade level.
SE is defined as follows: Experience supporting Enterprise virtual and physical IT services environments, including troubleshooting hardware and software.
Experience documenting and following technical processes and procedures. Experience resolving routine IT issues and escalating complex problems. Experience providing professional customer support.
GS-13: in addition to the above: Applicant must possess at least one (1) year of SE equivalent to the GS-12 grade level.
SE is defined as follows: Experience managing and maintaining systems and services independently. Experience presenting to unit, section, and division leadership.
Desired Skills Desired skills are NOT mandatory and will NOT be utilized to minimally qualify applicants.
Desired skills are: Experience with and/or knowledge of one or more of the following: VMWare (EXS/EXSi) AWS Microsoft Azure VDI Virtual Hosting Major Duties:
GS-12: Works with unit leadership to formulate goals, initiatives, and plans to accomplish and maintain the FBI mission. Collaborates with senior IT staff to escalate and resolve complex problems.
Supports end-users by resolving hardware and software issues in a timely manner. Installs, configures, and troubleshoots Enterprise virtual and physical servers, software, and IT systems.
GS-13: in addition to the above: Researches, analyzes, designs, implements, documents, and tests IT systems. Ensures compliance with security protocols during hardware and software maintenance.
Provides recommendations to team and unit leadership regarding upgrades, configuration changes, system requirements, and new emerging technology. Monitors and supports contractor services.
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