Residential Care Manager
County of Riverside
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Victim/Witness Claims Technician
County of Riverside
District Attorney
Location
Riverside, California, 92502-1569
Salary
$21.63 - $32.17
per hour
Type
Full-Time
More Maintenance & Trades jobs →Closes
April 11, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves helping crime victims and their families apply for financial compensation to cover medical bills, funeral costs, and lost wages through a state program.
The role includes verifying details, gathering documents, and representing victims in appeal hearings to ensure they get the support they need.
It's a good fit for someone with experience in case management, reviewing reports, or handling medical billing, who is empathetic and detail-oriented.
Key Requirements
- Experience reviewing police reports or crime codes
- Knowledge of medical billing codes (CPT or ICD)
- Case management experience
- Ability to verify claims and gather supporting documents from clients, employers, and service providers
- Skill in calculating net losses considering insurance and other compensations
- Comfort contacting law enforcement, courts, and officials for case status
- Bilingual skills in any second language (desired but not required)
Full Job Description
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The County of Riverside's District Attorney's Office has an opportunity for a Victim/Witness Claims Technician to support their office located in Downtown Riverside.
The position will be responsible for assisting clients applying for compensation reimbursement for medical costs and loss of income through the State Board of Control; to prepare initial and supplemental applications for victim compensation by verifying information and obtaining supporting documents; to represent victims at claims appeal hearings, and to do other work as required.
Incumbents in this class assist victims of crimes or their survivors applying for benefits from the State Victim Restitution Fund. Under a joint powers agreement with the State Board of Control, incumbents verify information provided by the applicants and forward the completed applications and supporting documents directly to Compensation Fund Analysts in the State Board Office.
The ideal candidate will have experience reviewing police reports or crime codes, medical billing, or a working knowledge of medical billing codes (CPT or ICD), and case management experience. Additionally, bilingual skills (any second language) are desired, but not required.
Meet the Team!
The District Attorney of Riverside County, as the public prosecutor acting on behalf of the People, vigorously enforces the law, pursues the truth, protects those victimized by crime, exonerates the innocent, and safeguards the rights of all to ensure that justice is done on behalf of our community.
The office’s staff of over 700 is comprised of prosecuting attorneys, sworn investigators, victim-witness advocates, paralegals, investigative technicians, forensic analysts, and a wide range of information technology and supporting staff all committed to excellence and integrity in public service.
We are, and we seek to maintain, a diverse workforce to match a diverse county.
Requirements
• Assists victims of crimes, who have suffered an emotional or physical injury, in applying for compensation benefits for medical costs, funeral expenses, and/or loss of income.
• Reviews and evaluates victim applications for adherence to state statutory and eligibility requirements.
• Verifies all claims or unclaimed losses and sends notification letters to clients and service providers; prepares a summary report of information gathered and information needed.
• Calculates net loss to victim considering all other sources of compensation available such as health insurance, disability insurance, public assistance programs and court ordered restitution.
• Determines which documents will be necessary to support wage, medical or funeral loss claims; maintains contact with clients, employers, and service providers until all claims are verified.
• Obtains crime report from appropriate law enforcement agency.
• Contacts law enforcement officers, court officials, attorneys, probation officers, etc., to determine status of each case, whether victim contributed to the crimes occurrence, and whether or not restitution will be ordered.
• Researches criminal disposition for additional information; provides information and referral services for victims and their families.
• Prepares verification report giving synopsis of crime, violation charges, description of injury, disability period, criminal proceedings against defendant and recoverable gains.
• Prepares loss and reimbursement form reflecting each medical provider expenses incurred, reimbursements received, and net loss to claimant.
• Advocates for victim at State Board hearings for denied claims; may perform initial intake interview with victim or their families.
Qualifications
Option IExperience: One year of experience determining initial and continuing eligibility for one or more public social service programs in accordance with established procedures. *If applicable, this experience must be included in your resume/application.
Option II
Experience: Two years of clerical experience, one of which involved making arithmetical computations and performing financial, statistical, or fiscal recordkeeping. One year of the non-specialized experience may be substituted for by either: *If applicable, this experience must be included in your resume/application.
Completion of 18 semester or 27 quarter units from a recognized college in secretarial sciences, office practices, business education, or a closely related field. * Proof of education must be uploaded with application, if using for consideration.
OR
Completion of 360 hours of training from a recognized occupational training program in secretarial sciences, business education, or a closely related field.
Option III
Experience: Three years of clerical experience which must have included either (1) At least one year in a medical setting which involved working with medical terminology (completion of 6 semester or 9 quarter units of coursework in medical terminology may be substituted for six months of the required specialized experience in a medical setting); * Proof of education must be uploaded with application, if using for consideration.
OR
(2) At least one year of experience involving extensive public contact with responsibility for interviewing individuals to obtain and record information and explaining rules, regulations, policies and procedures. Either of the following may be substituted for one year of the general clerical experience:
*If applicable, this experience must be included in your resume/application.
Completion of 18 semester or 27 quarter units from a recognized college in secretarial sciences, office practices, business education, medical assisting, or a closely related field. * Proof of education must be uploaded with application, if using for consideration.
Knowledge of: Modern office procedures including the preparation of reports and correspondence, filing, and the operation of standard office equipment; effective bookkeeping and interviewing techniques; and basic medical terminology.
Ability to: Accurately gather, record, and evaluate data necessary for determining Restitution Fund benefits; review police reports and medical reports to extract pertinent information; learn, interpret, and apply policies and regulations of the State Board of Control Restitution Fund; organize work and maintain systematic, detailed, and accurate records; make basic arithmetical computations; identify problems requiring referral to other department staff; maintain effective working relationships with others.
Additional Information
Contact the recruiter, Andrea Evans, at 951-955-3572 or via email at aevans@rivco.orgwith any questions regarding this recruitment. Please allow 1-2 business days for a response to general inquiries.
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