Victim Services Manager (Internal County Attorney’s Office applicants only)

Full Job Description

The Hennepin County Attorney's Office is seeking a Victim Services Manager to provide leadership and oversee staff in the Victim Witness division.

The Victim Witness division provides services to crime victims in a humane, safe, and respectful environment.

Services include advocacy, support, safety plans, and referrals for victims of crime as their cases move through the criminal justice process.

• Plan, coordinate, and evaluate the work and performance of assigned professional legal staff to ensure high-quality service delivery.
• Lead and manage teams by selecting, training, and mentoring staff; overseeing disciplinary processes; and evaluating the performance of subordinate managers, supervisors, and line staff.
• Develop program goals and objectives that align with the County Attorney’s Office, mission, vision and strategic goals.
• Direct budget development and resource allocation for programs and activities to ensure efficient operations.
• Establish policies, procedures, and priorities within the work unit consistent with office and divisional objectives.
• Organize and coordinate multiple programs activities to meet operational and strategic goals.
• Oversee strategic planning and program evaluation to ensure continuous improvement and alignment with organizational objectives.
  
  

• One of the following:
  • Bachelor's degree or higher in business administration, or other field appropriate to the position and five years or more of experience in the planning and administration of organizational operations or programs.
  • Nine or more years of experience in the planning and administration of organizational operations or programs.

• Experience:
  • Managing leaders across divisions/teams.
  • Working in a victim witness setting.
  • Utilizing community resources and partnerships to support crime victims or victims of domestic abuse.
• Knowledge of the dynamics of various forms of victimization, the criminal justice system, counseling techniques, and available system and community resources.
• Skill in promoting the interests of victims with attorneys, criminal justice personnel, and community resources.
• Ability to:
  • Analyze problems, identify alternative solutions, and project both intended and unintended consequences of proposed actions.
  • Manage crisis intervention and interpret and apply policies, rules, and procedures.
  • Establish effective working relationships with all levels of staff, victims/witnesses and community agencies.
  • Manage multiple projects while being responsive to immediate, unexpected demands.
  • Apply diversity, equity, and inclusion best practices in collaboration with staff, partners, and those we serve.
  • Foster an environment that recognizes, and respects differences and provides culturally responsive services.