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Veterans Services Community Liaison
County of Riverside
Veteran's Services
Location
Riverside, California, 92502-1569
Salary
$27.06 - $35.83
per hour
Type
Full Time
More Other jobs →Closes
January 14, 2026
Job Description
Summary
This job involves helping veterans by assessing their needs, creating personalized plans, guiding them through benefit claims, and connecting them to community resources like housing and mental health support.
It also includes outreach efforts, such as events and workshops, to raise awareness and build partnerships with local organizations.
A good fit would be someone passionate about serving veterans, with experience in case management and strong people skills, who enjoys traveling occasionally for community engagement.
Key Requirements
- Experience in veterans' services, benefits, and case management
- Knowledge of procedures for obtaining services and benefits for disabled veterans and dependents
- Strong customer service, organizational, communication, and writing skills
- Ability to conduct intake assessments, develop service plans, and provide follow-up and crisis intervention
- Skills in assisting with VA claims, appeals, and educating veterans on eligibility
- Proficiency in outreach, community education, and partnering with local agencies
- Certification from the National Association of County Veterans Service Officers (NACVSO) highly desired
Full Job Description
Applicants who previously applied to this posting do not need to reapply.
The Department of Veterans' Services is seeking a Veterans Services Community Liaison for its Riverside office.
The selected candidate will support the department by conducting intake assessments, developing service plans, managing and providing follow-up to cases, assisting with VA claims, connecting veterans to resources, engaging in outreach, providing community education, maintaining records, liaising with service providers, preparing reports, ensuring compliance, and staying updated on veterans' services and policies through ongoing training.
The most competitive candidates will possess prior experience in veterans' services and benefits, experience in case management, outreach, and follow-up, as well as a passion for serving veterans. Applicants with knowledge of the procedures involved in obtaining services and benefits for disabled veterans and their dependents, along with strong customer service, organizational, communication, and writing skills, are encouraged to apply. Certification from the National Association of County Veterans Service Officers (NACVSO) is highly desired but not required.
Occasionally, this role may necessitate travel to conduct outreach initiatives.
Meet the Team!
The Riverside County Department of Veterans' Services promotes and honors all veterans, enhancing their quality of life and that of their dependents and survivors through counseling, claims assistance, education, advocacy, and special projects. Can you see yourself here?
Requirements
• Conduct intake assessments to identify veterans’ needs; develop individualized service plans; provide ongoing case management with follow-ups, crisis intervention and advocacy to ensure successful service delivery.• Assist veterans in navigating and filing VA claims and appeals; track progress and resolve delays; educate veterans about benefits and eligibility to empower informed decisions.
• Partner with local agencies, justice centers and community organizations to connect veterans with housing, mental health, employment, and other essential resources.
• Identify and engage veterans in need through outreach at community events, senior centers, colleges, and justice centers; build relationships with stakeholders to expand awareness of available resources.
• Provide education to various community groups and partners through workshops and seminars on services and resources available to veterans.
• Maintain accurate, up-to-date case notes and service records using designated systems (e.g., HMIS, VetPro); ensure data quality and integrity for reporting and compliance.
• Work closely with County departments, non-profits and community organizations; serve as a liaison between veterans and service providers to deliver a continuum of care.
• Prepare reports on outreach activities, service outcomes and case progress; ensure compliance with county, state and federal regulations related to veterans’ services and case management protocols.
• Stay updated on changes to veterans’ services, VA policies and community resources; participate in ongoing training to enhance skills and service delivery.
Qualifications
OPTION IExperience: One year as a Veterans Services Representative I with Riverside County.
OPTION II
Education: Graduation from an accredited college or university with an associate’s degree. (Experience involving in-depth interviewing and the securing of information from individuals in order to determine, on the basis of laws and regulations, the acceptance, rejection or categorization of actions, may substitute for the required education on the basis of one year of experience equaling one year of education.)
Experience: Two years of case management experience, including the ability to chart patient progress to meet documentation requirements.
ALL OPTIONS
Knowledge of: Administrative principles applicable to the organization and functions of program planning, implementation and evaluation; organization and activities of the Veterans Administration and other veteran agencies; community resources and their organizations and functions; elements of supervision and principles of personnel management; budget preparation and control; grantsmanship; public relations and marketing.
Ability to: Train and coordinate the work of staff; analyze operations and services related to programs; interpret legislative and administrative mandates and regulations to project probability impact to the organization; develop and prepare grant applications; monitor expenditures and maintain fiscal control; establish and maintain effective working relationships with local, federal and state program agencies, and the general public; prepare comprehensive and clear oral and written reports and presentation.
OTHER REQUIREMENTS:
License/Certificate: Possession of a valid California Driver’s License will be required.
Employee must obtain United States Department of Veterans Affairs (USDVA) accreditation through the California Department of Veterans Affairs (CDVA) within 12 months of employment.
Service in the Armed Forces of the United States with an honorable discharge is desired but not required.
License/Certificate: Possession of a valid California Driver’s License will be required.
Employee must obtain United States Department of Veterans Affairs (USDVA) accreditation through the California Department of Veterans Affairs (CDVA) within 12 months of employment.
Service in the Armed Forces of the United States with an honorable discharge is desired but not required.
Additional Information
What’s Next?Open to All Applicants
This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of the Department of Veterans' Services may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
For questions regarding this recruitment
For specific questions regarding this position, contact Genesis Ochoategui at gochoategui@rivco.org.
For specific questions regarding this position, contact Genesis Ochoategui at gochoategui@rivco.org.
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