Veterans Officer

Full Job Description

Requirements

Why It's a Great Opportunity:

This position is on the front line of our efforts dedicated to housing retention for veterans, and our mission to end Veterans homelessness.

Unlike most desk jobs, this position is constantly engaged with clients.

The Veterans Assistance Program administers the Veterans' Assistance Fund as mandated by State Law to provide emergency relief to indigent veterans residing in Pierce County.

Our program serves the nearly 100,000 Veterans of Pierce County. The purpose of the Veteran's Assistance Fund is to provide emergency assistance to qualified veterans in need.

It is funded by Pierce County using property tax dollars. We are not part of the U.S. Department of Veterans Affairs (VA), and assistance is provided on an emergency need basis only.

Why It's a Great Department:

Pierce County Human Services exists to ensure that every person in our community has the opportunity to live with dignity, stability, and hope.

As the county’s community and human services department, we strengthen the local safety net by investing in programs that support people at every stage of life—from early childhood and youth development to housing stability, behavioral health, disability support, and services for seniors, veterans, immigrants, and refugees.

Working alongside nearly 170 community-based organizations, local governments, and nonprofit partners, we respond to both urgent needs and long-term challenges with compassion, accountability, and collaboration.

Whether helping families stay housed, supporting recovery and wellness, connecting people to food and transportation, or expanding access to opportunity, our work is grounded in the belief that strong communities are built when people are seen, supported, and empowered.

Together with our partners, we are committed to creating an inclusive, responsive system of care that helps Pierce County residents not just survive—but thrive.

Learn more about the Human Services Department here.

Learn more about the Veterans Assistance Program here.

How to be Successful in the Role:

As the Veterans Officer, you will need to be teachable and willing to learn and understand our systems and operations.

It will be important for you to assist our veterans with empathy and a willingness to ensure that we direct them to the services that best meet their needs.

An immediate example of success would be found in the client leaving satisfied with our service and their voucher properly filed with no significant errors.

As we move away from a focus on output to a focus on outcome, new tools will be developed to better measure the quality of service delivered.

Your Future in this Role:

Throughout the onboarding process, you will meet with the Director, your Manager, and the Veterans team regularly to discuss expectations, set goals, identify priorities, and gain familiarity with current policies, procedures, and strategic measures.

Pierce County offers professional development through our leadership program, robust online learning, and other training opportunities throughout your career to ensure your success.

This position has multiple career growth and promotional opportunities in Pierce County to build a great career.

Core Daily Responsibilities:

A classification description with a more detailed list of essential functions can be found here.

Qualifications

• Additional education or related experience that clearly provides the applicant with the knowledge, skills, and ability to perform the job may substitute for the recruiting requirements.
• Veteran is highly desirable.
• Two years working directly with Veterans or transitioning service members and/or extensive case management experience required.
• Bachelor’s Degree is highly desirable.
• Possession of or ability to obtain a valid driver’s license within 30 days of employment or otherwise meet the travel requirements.
• Successful completion of a thorough background investigation, in accordance with RCW 43.43 is required prior to employment
• A resume and cover letter are encouraged for this position.

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed on a case-by-case basis and will not necessarily remove an applicant from consideration.

Additional Information

To be considered for this opportunity please:

• Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to: www.piercecountywa.org/jobs.
• If you have a question about this opportunity, please email the Recruitment Team at PCHRRecruit@piercecountywa.gov and specify the Job Number and Title.
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.

This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed.

Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration.

Notification of application status normally occurs 2 to 3 weeks after the closing date.

Short notice may be given to applicants to participate in further selection processes which may include assessments, phone screen, and interviews.

At Pierce County, diversity, equity, and inclusion means commitment, not a single step.

We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career.

We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision.

Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?