Utility Engineering Associate
City of El Paso
FreshPosted Mar 26
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Posted: March 26, 2026 (0 days ago)
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Utility Field Customer Service Inspector (Promotional)
City of El Paso
El Paso Water Utilities
Location
El Paso, Texas, 79901
Salary
$40,270.46 - $58,794.88
per year
Type
Full-Time
More Inspection & Compliance jobs →Closes
April 1, 2026
Job Description
Summary
This job involves checking new water line installations to make sure they follow rules, investigating customer issues with water and sewer services, and handling billing problems like verifying meters and collecting payments.
It's a hands-on role for someone who likes working in the field, dealing with customers, and ensuring everything runs smoothly in a utility department.
A good fit would be a detail-oriented person with experience in utility services who enjoys problem-solving and communicating clearly.
Key Requirements
- High School diploma, GED, or higher education
- Two years of utility customer service field experience
- Texas Class 'C' Driver’s License or equivalent
- Ability to inspect water lines, meters, and installations for compliance and leaks
- Skills in investigating and resolving customer complaints about water/sewer service and billing
- Experience verifying meter readings, collecting payments, and adjusting accounts
- Proficiency in preparing work orders, reports, and advising customers on conservation
Full Job Description
MOS CODE: None
Education and Experience: A High School diploma, GED or higher, and two (2) year utility customer service field experience.
Licenses and Certificates: Texas Class “C” Driver’s License or equivalent from another state.
Requirements
Under general supervision, inspect new installations of water lines to ensure compliance with applicable codes; install pin locks for all new service and investigates customer complaints regarding water and sewer service and billings.
Qualifications
Inspect new installations of water lines. Involves: Inspect residential and commercial customer premises to determine water usage, leakage and means for conservation. Determine number and type of water consuming appliances and plumbing fixtures on premises. Turn off fixtures and check water meter to detect leakage. Ensure water meter and connections are not defective or damaged. Test meters for accuracy. Inspect sprinkler systems, cutoff valves and by-passes. Ensure there are no illegal connections to water system. Examine ground for water seepage. Recommend options for corrective action if leakage detected. Advise customer on methods to reduce water consumption. Explain departmental rules, policies and procedures. Prepare a work order update on all orders taken or completed by field worker and dispatcher. Prepare and print work orders for following work day.
Verify accuracy and collect payment of water billings. Involves: Verify water billings by re-reading meters and meters coded as unreadable. Collect non-payment and delinquent accounts. Collect monies, checks or money orders from customer. Turn off water service for non payment. Prepare sketches of new or remodeled strip malls on placement of water meters for correct billing. Review and edit all customer accounts. Dispatch meter reader for re-read of meter for accuracy. Adjust accounts based on new information. Lock zone once all edits are corrected. Notify customers of possible leaks. Prepare credit fund transfer to update customer billing and credit files. Prepare and run billing report for Assistant Manager. Perform duties of lead worker in assigning and prioritizing work.
Additional Information
For complete job specification, click here.Note: This recruitment is limited to City of El Paso employee, currently working in El Paso Water Utilities department.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
Important Note: The required Supplemental Questions and answers are considered an examination component and will generate a score.
Applicants are being tested on a conditional basis pending a review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions exam.
Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions exam, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.
Please note: Applicants with foreign diplomas, transcripts and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Check your resume before applying to catch common mistakes