Guest Services Representative

Full Job Description

About the position: This position is located at the Mountain View Lodge. This is a NAF (Non-Appropriated Fund) position assigned to the 31st Force Support Squadron at Aviano AB, Italy.

This position has a schedules tour of duty that will require evening, weekend, and holiday work hours. Who May Apply: Open to everyone.

Applicants will be categorized by preference(s) and/or priority consideration eligibilities.

An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 01/26/2026 The Area of Consideration for this vacancy announcement is US Citizens or NATO country citizens with a valid US permanent resident card and Social Security Number.

In accordance with the Status of Forces agreement between Italy and the US, you must be at Aviano AB on orders and be a US citizen or citizen of a NATO country with a US permanent resident card.

Italian citizens may not apply for US NAF positions; however, may be eligible for local national positions on base. Must be able to provide documentation proving residence status overseas.

Legal US residents must possess a social security number and be citizens of a NATO country. The 31st Force Support Squadron is not currently providing logistical support.

Applicants must provide proper documentation indicating they are already a supported member of Aviano AB.

Business Based Action Family Member Preference Military Spouse Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: Experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.

Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Ability to read, speak, and write English. Major Duties:

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.

Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records.

Accepts payment, makes change, and presents departing guest's checkout statements.

Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list.

Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio.

Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests.

Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program.

Ensures that customer service is the first priority. Performs other related duties as assigned.

If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12863880