Transportation Assistant

Full Job Description

This position is a Transportation Coordinator at the facility level and acts as primary contact to Veterans for transportation needs.

The coordination of transportation function is multi-faceted and diverse.

The incumbent works with the VTS Supervisory Mobility Manager for transportation workload forecasting, scheduling, procedure development, quality improvement implementation, modification of processes.

This position is located at West Los Angeles VA Medical Center. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/17/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Duties include but are not limited to: Performing work involving consult management, appointment scheduling and admissions scheduling.

Collecting, compiling, and tracking data and statistical information in support of Veteran Transportation Service (VTS). Performing a basic analysis of the data and generates a variety of reports.

Evaluating documents, e.g., sampling plans, permit applications and other data collection forms.

Reviewing documents, reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate. Entering pertinent information into an automated tracking system.

Receiving DSS extracts to verify that the workload being captured in DSS is correct.

Maintaining automated system of program-specific data to track items such as service project milestones, progress reports, program trends, performance measures, compliance strategies, etc.

Interacts with various other transportation services. Coordinating service practices that decrease waits and delays for patients in all specialty areas.

Planning consult processing flow to ensure veterans receive consultation services in a timely manner.

Utilizing the Veterans Health Information System & Technological Architecture (VISTA), Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations.

Administering quality monitors to be utilized in the internal consultation process to measure the success of efforts to provide seamless care and to support the education of staff in the proper use of the electronic record, to include internal consultation processes.

Responding to "action required" notifications, ensuring the primary providers are correct. Coordinating the day-to-day operation of VTS program flow, processes, and functions.

Providing technical and management guidance necessary to achieve the optimum use of service resources.

Planning / providing support services in the following types of program areas: electronic records management; driver scheduling setup & management; space utilization services.

Providing advisory services to the Supervisor regarding the requirements and implications of the office services provided.

Providing advice to operating managers and supervisors on how provided services assist in accomplishing their missions and programs.

Work Schedule: 1030am - 7pm Monday - Friday Virtual: This is not a virtual position.

Position Description/PD#: Transportation Assistant/PD99780S Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized