Transportation Assistant

Full Job Description

This position is located in the Ambulatory Care Section (AC&P) of Patient Business Service at the Dayton VA Medical Center in Dayton, OH.

The Transportation Assistant provides administrative support associated with the Beneficiary Travel (BT) Program including determining eligibility, reimbursement, travel coordination, etc.

SPECIALIZED EXPERIENCE: At least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal Service.

Specialized experience is administrative experience that included responsibility for coordinating local transportation (considering maps/routes, mileage, schedules, etc.) for customers.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major Duties: Determines Veteran eligibility status for BT mileage reimbursement and requests for payment of special mode transportation (ambulance, air ambulance, wheelchair, etc.).

Processes BT mileage reimbursement requests, assigning the correct Fund Control Point (FCP) to each transaction.

Serves as a liaison between medical center personnel, Veterans and their representatives requesting transportation, and is responsible for arranging and coordinating, ambulette, ambulance, and airline trips etc.

at a cost most efficient to the Government. Assures all vendor billing information, BT data, and control point obligation data is entered correctly in the pertinent computerized fiscal budget accounts.

Creates and maintains control point obligation accounts (1358s, 2237s, credit card) assuring all accounts are balanced and closed out at the end of every month.

Ensures special mode trips are accurately assigned to the correct obligations.

Must correctly interpret and apply all Federal, State, and local laws, guidelines, VA regulations and medical center policies relative to the BT programs and determine the correct program for which the Veteran has eligibility (e.g., Special Mode, Veteran Transportation Service (VTS), Mileage Reimbursement).

Daily responsibilities include transportation appointment scheduling, collecting, compiling, and tracking data and statistical information in support of VTS and SMT programs.

Maintains automated system of program-specific data to track items such as service project milestones, progress reports, program trends, performance measures, compliance strategies, etc.

Exercises responsibility for preparing daily manifests of scheduled transports for the VTS program and other vendors supporting the transportation department.

Exercises responsibility for workload and operations forecasting, review, and reporting of data/statistical results of program/project studies, vehicle maintenance and repair, etc.

Reviews workload on a daily basis to validate accurate reporting of transports in the assigned automated system.

Coordinates the day-to-day operation of transportation department flow, processes, and functions.

Composes correspondence in reply to questions, complaints and explanations regarding eligibility for special modes of transportation, billing or delinquent obligations, and eligibility for beneficiary travel reimbursement.

Answers inquiries from social workers, and medical staff members regarding mileage, eligibility for travel, reimbursement and amount of reimbursement from other VA facilities.

Performs other related duties as assigned. Work Schedule: Monday-Friday, 8:00a to 4:30p Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved