Transit Superintendent of Training - Instruction TLT/SDA

Full Job Description

King County Metro Transit is seeking to hire a skilled people leader to be the next Transit Superintendent of Training - Instruction in the Bus Operations Division.

Come join the nation's top transit agency at a time when it is growing, adopting innovative services and technologies, and building a new organizational structure to support our values of safety, equity, and sustainability.

We believe mobility is a human right. Help us make that happen!

The Training Superintendent - Instruction leads a team that develops and conducts the training of newly hired bus operators and front-line supervisors who support bus operations.

With responsibility for curriculum development, instructional quality, and team supervision, this position is ideal for a training/education professional who brings leadership experience, a solid understanding of adult learning principles, and a commitment to developing highly capable, safety-focused employees.Work includes performing ongoing assessments of operational and mandated requirements as well as technological developments and service enhancements to ensure Bus Operations training and staff development programs provide the workforce skills necessary to meet service demands.

Work also includes achieving performance improvement and operational goals and establishing the systems and processes required to fulfill those goals.

Work requires determining, ensuring and allocating resources including personnel, budget, equipment and technology; supervising subordinate supervisors and staff; establishing and enforcing Bus Operations operating policies and procedures; assuring compliance with applicable local, state and federal codes and regulations; analyzing, forecasting and reporting on future needs, training outcomes, trends, cost effectiveness and similar performance metrics; and participating as a member of the Bus Operations management team.

Work is performed independently under the general supervision of the Bus Operations Deputy Division Director.Learn how Metro connects you with what mattersThe Bus Operations Division provides exemplary bus service for nearly 300,000 people in King County every day of the year.

Bus Operations not only oversees the operation of Metro's eight bases but also ensures that there is 24/7 support for bus operators and manages the quality of service and responses to large events and adverse weather.

Bus Operations also ensures that each of our 2,500+ transit operators are well-trained and able to provide safe, reliable, and courteous service to the riding public.

The welcoming and inclusive environment created by our Superintendents models customer service, encourages the development of respectful and trusting work relationships, and motivates staff to contribute to a culture of safety, respect, and care.

Superintendents are responsible for providing policy direction, proactively solving problems that impact service delivery, managing workgroup deliverables and performance through progressive leadership, and acting as a resource to employees at the worksite.

The ideal candidate can collaborate with a diverse group of internal and external partners, agencies, and unions that support our agency’s goals of providing quality public service to King County residents.Recruitment details: We are accepting applications from candidates internal to King County and from the general public.

This recruitment will be used to fill one (1) term-limited temporary (TLT) or Special Duty Assignment (SDA) Superintendent position within the Bus Operations Training section that is expected to be in place for the next 3 years.

This position will be responsible for the new hire bus operator and first-line supervisors training programs and has different responsibilities than the Training Superintendent - Operations.

This recruitment may also be used to create an eligibility pool of qualified candidates to fill future career service openings in this classification and workgroup, for use up to 12 months after the creation of the pool, at the discretion of the hiring authority.Note: Candidates from all backgrounds are encouraged to translate their life experiences to show how they meet required experience, knowledge, education, and skills.Contact information: If you have additional questions about this recruitment or would like to have a confidential conversation about the advertised role, please contact: Renay Huggins Renay.Huggins@kingcounty.gov

Requirements

• Manage and implement the strategic plan for the new hire bus operator and first-line supervisor training programs within the Bus Operations Division, which has eight operations bases and nearly 3,000 employees, including superintendents, chiefs, first-line supervisors, transit operators, and administrative personnel.
• Responsible for developing, reviewing, and updating curriculum to ensure alignment with educational standards and program goals.
• Supervise Training Chiefs, professional Instructional Designers, and administrative staff; oversee the work of instructors for bus operators and first-line supervisors; hire staff consistent with assigned hiring authority.
• Develop and implement comprehensive training programs for professional development, technical proficiency, and to meet regulatory mandates.
• Research, develop and implement adult learning and computer and other technology-based training methodologies; review and ensure overall quality of curricula and training provided.
• Manage and enhance Bus Operation’s extensive in-house Commercial Drivers License (CDL) testing program under contract with the State of Washington.
• Build high trust and serve as a liaison to the Bus Operations Division to ensure training needs are met.
• Maintain current knowledge of and ensure program compliance with safety principles, Metro rules/policies/procedures, and all applicable federal, state, and local laws.
• Review and confirm new-hire separations from Bus Operations training programs; establish work performance standards and initiate corrective actions when required.
• Analyze, forecast and report on future needs, training outcomes, trends, cost effectiveness and similar performance metrics; establish criteria to monitor and evaluate training programs and unit performance.
• Develop needs assessment tools to identify and track employee training necessary to meet current and future workforce management requirement needs and trends.
• Represent Metro at and participate in national training reviews and activities.

Duties of All Metro Transit Superintendents. Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. All Superintendents are expected to model and apply our equity and social justice shared values, behaviors and practices across all of the job duties listed below:
• Hire, lead, help develop, and motivate employees, helping them to recognize the important role they each play in achieving the overall agency goals and empowering them to perform accordingly.
• Ensure that employee and the public's safety continue to be Metro's highest priority, maintaining strict adherence to safety rules and procedures and continually seeking to enhance safety practices, awareness and training.
• Partner with unions and other stakeholders to deliver excellent service and build a community-oriented, diverse, and inclusive environment; investigate and resolve customer complaints; mitigate high-profile service delivery issues; engage with elected officials, community leaders and other agencies throughout the country.
• Lead and/or assist in the development of new initiatives, efficiencies, and operational methods to meet strategic goals; determine and select technology and equipment; supervise program and procedure development, implementation, monitoring, and reporting.
• Demonstrate leadership in the development and management of the work unit budget; ensure compliance with applicable laws, regulations, and policies; analyze and interpret operating policies, procedures, and guidelines.
• With a strong level of comfort managing a highly unionized workforce, create harmonious working relationships with multiple collective bargaining units and ensure consistent application of labor policies, labor contract provisions and hiring guidelines; resolve grievances and other labor and performance issues as appropriate.
• Develop and direct the use of performance metrics; recommend corrective actions as needed; manage data collection and reporting.
• To continuously improve our services, write technical reports, budget requests/justifications and correspondence; work with other Superintendents to resolve Division-wide issues; act as Division experts on projects.
• Represent the Division on division or department-wide work groups or project teams.
• Perform other duties as assigned.

Licensing, Certifications, and Other Requirements

• Washington State Driver's License or the ability to travel throughout the county in a timely fashion.
• Candidates must be willing to work on-call and outside of standard work hours as needed.

Qualifications

To be considered for this position, applicants must possess the following MINIMUM QUALIFICATIONS:

• At least 2 years of increasingly responsible supervisory or comparable leadership experience in career and technical higher education, transit operations, public administration, human resources, or other relevant fields, that provide the knowledge, skills, and abilities to perform the key roles and responsibilities of the position.
• Experience in setting and executing a strategic vision for career and technical education and workforce training.
• Working knowledge of developing and implementing comprehensive training programs for professional development, technical proficiency and to meet regulatory mandates.
• Experience with delivering technical training.
• Are skilled people leaders who:
o Have demonstrated experience building effective teams in diverse work environments while inspiring trust, accountability, creating strong morale, instilling vision and purpose, and fostering open dialogue.
o Are interested in and inspired to develop and lead direct reports, furthering people's career goals, providing challenging and stretching tasks and assignments, and effectively developing all levels of staff.
o Know how to build relationships and treat all employees and customers equitably, with respect and dignity, as well as solve problems for the good of all.
o Have experience working with labor partners and the ability to develop and nurture strong, productive relationships with union leadership, respecting established processes and fostering an environment of mutual respect.
o Have high integrity and a commitment to continuous improvement, with a drive to identify opportunities for process enhancements and implement best practices to improve organizational effectiveness.
o Are champions for change and foster a culture of open communication, collaboration and innovation.
o Know how to support and engage employees during transitions or new initiatives.
o Are excellent communicators, in both oral and written communications.
• Knowledge of and ability to apply human resources management concepts, supervisory principles, employee performance evaluation, coaching and counseling practices, and federal, state and local laws related to employment, civil rights and affirmative action.
• Ability to apply workforce planning, budget administration, and project management principles.
• Skill in conflict and problem resolution and negotiation.
• Skill in time management, timely decision making, planning and delegating work assignments, and managing multiple work and projects efficiently.
• Skill in use of standard MS Office Suite applications.
• Valid Driver's License (Washington license by date of hire) or the ability to travel throughout the county in a timely fashion.

Our most competitive candidates will possess the following DESIRABLE QUALIFICATIONS:

• Demonstrated ability to conduct effective needs assessments and develop successful, professional training programs based upon information obtained as well as ability to analyze, forecast and report on future needs, training outcomes, trends, cost effectiveness and similar performance metrics
• Ability to apply the principles, practices and techniques of labor relations that include interest-based or collaborative labor negotiations as well as grievance and arbitration processes.
• Advanced knowledge of adult learning theory, practice and methodology.
• Experience in administering computer-based training programs and utilizing technology to support training activities.
• Working knowledge of the Washington State CDL testing program.
• Ability to learn and demonstrate knowledge of state and federal rules and regulations related to bus operations, and industrial safety rules and regulations as applied to public transit.
• Ability to apply continuous improvement by identifying opportunities for process enhancements and implement best practices to improve organizational effectiveness.
• Knowledge of Metro Transit's ATU collective bargaining agreement provisions.
• Transit experience.

Additional Information

WORK LOCATION AND ENVIRONMENT
The work schedule is normally a day shift, Monday through Friday. and may work night and/or weekend shifts as required to support the needs of the business and team. Work requires remaining on-call to respond to emergent critical needs, adverse weather, emergencies or other special circumstances.
This position is exempt from the provisions of the Fair Labor Standards Act (FLSA) and is not eligible for overtime.
Primary Location: Bus Operations Training Facility, 3401 S Norfolk St, Seattle

TO APPLY:

The following application materials are required:

• An online King County application, updated with all relevant work history going back 10 years (or more, if necessary to include all relevant work experience), with all duties, dates of employment, and reasons for leaving explained clearly.
• Complete all supplemental questions within the application.
• A cover letter that answers "Please describe your experience and qualifications that position you as an ideal candidate for the Transit Superintendent of Training - Instructional."
Please do not attach additional documents that are not required, they will not be reviewed or considered.

SELECTION PROCESS

Applicants meeting the posted qualifications will be screened based on clarity, completeness, and competitiveness of their application materials. The most competitive applicants may be invited to participate in one or more panel interviews. Final hiring decisions may consider both your overall interview results and your application materials. Employment offers and start dates will be finalized only after the selected candidate has successfully completed all pre-employment requirements, which may include reference checks, and/or a King County Personnel Record Review. The employment history detailed in your application must validate and support your responses within the supplemental questions and attachments. Formal offers will be finalized after candidates have successfully completed any necessary pre-employment processes, such as internal record reviews or reference checks, etc. The first six (6) months of employment are served in a probationary capacity to provide an opportunity to confirm whether the position is a good match between the successful candidate’s interests and skills and the ability to perform the requirements of the job. Applications submitted without the required application materials listed above may be deemed incomplete and removed from consideration.