Terminal Supervisor (Alaska Railroad)

Full Job Description

PURPOSE OF POSITION:

Directs, coordinates, and supervises all yard crews, switch engines, and train movements within and through the Terminal.

Runs daily operations of the Terminal and provides leadership and organization in all activities. Ensures that train and engine personnel operate in a safe, professional and efficient manner.

Supports and directly executes the train operations plan.

Duties and Responsibilities:

Manages daily train operating plans and directives within the terminal. Ensures that customer commitments are met and all industry switches are made on the designated schedule. Directs and supervises switching, train movements, and employee conduct in the yard. Directs Mechanical Department employees as their duties relate to terminal operations. Ensures that car location inventory and status is accurate and timely by reporting in the OIS and working directly with Freight Customer Service Representatives. Monitors and directs crews’ hours to meet budgetary and efficiency goals.

Performs a variety of administrative duties including recording train make-ups, terminal and system car movements, terminal arrivals and departures, terminal inspections, customer audits and any other required information.

Corrects and documents any deficiencies in work habits, attendance, rules, or safety conduct through additional training or other appropriate methods. Works closely with Field Managers in this aspect of position.

Works with other operating personnel and crafts to understand customer expectations, the complexity and requirements/limitations on other departments, and coordinates efforts to meet ARRC goals.

Ensures safe working conditions and compliance with operating rules by conducting operational monitoring and having start-of-shift safety briefings with each yard crew. Enters information submitted on Safety Incident Report Program (SIRP) forms.

Works with Director, Anchorage Terminal Operations and Field Managers to develop new operating procedures or revise existing processes as required.

May be required to participate in Incident Command activities. Conducts accident and incident investigation as a first on scene Supervisor on all property damage and personnel injuries. May be required to fill out all proper paperwork that is required in a First Alert report or formal investigation.

May be required to participate in Incident Command exercises and activities.

FACTOR 1: Technical and Operational Knowledge

Knowledgeable of railroad operating rules.

Knowledgeable of locomotive power requirements, safety rules, timetables, clearances, track bulletins, Track Warrant and CTC rules, and train make-up restrictions.

Possess computer skills with Microsoft Office applications and ability to learn internal ARRC systems, including the OIS, Fleet Tracker, Intranet Applications, and DB Launcher applications.

FACTOR 2: Analytical Skills and Impact

Works in a methodical and process oriented manner to meet critical deadlines related to on time train departures and customer commitments. Plans long-term and short-term business objectives.

Handles complaints, arbitrates disputes, and resolves grievances. Investigates and resolves matters of significance on behalf of the organization.

Commits the organization in matters that have significant financial impact.

FACTOR 3: Supervision and Control

Supervises UTU represented employees in accordance with ARRC Human Resources policies and applicable collective bargaining agreements.

Directs the work of individuals from other departments including TOFC, yard Carmen, and Maintenance of Way (MOW) section workers.

Ensures compliance with ARRC equal employment policies, safety, operating rules, and government regulations.

Alerts other managers and supervisors to unsafe conditions or inefficient processes and provides employees with feedback on specific issues relating to performance.

Provides strong and consistent supervision of employees.

FACTOR 4: Communication

Provides constant communication through multiple means including radio, telephone, electronic mail, face-to-face, and written. Possesses excellent verbal and written communication skills.

Communicates with individuals at all levels of the ARRC organization as well as external customers.

Participates in daily conference calls with the Chief Dispatcher, Power Planner, Crew Dispatchers, and other terminals to plan the daily work flow. Maintains open communication(s) with supervisor(s).

Provides information and directions, receives status information, and provides continuity in daily operations.

Builds and maintains strong relationships with T&E employees as well as employees in other crafts and departments.

FACTOR 5: Working Conditions

Work is indoors (50%) working at the desk in the terminals. About 50% of the work will take place outdoors and can include extreme weather conditions.Will predominantly work on a scheduled shift that varies, including nights, weekends, and holidays. Can be expected to replace and/or assist other Transportation Supervisors and Field managers on a limited basis. May be required to away from the assigned terminal on occasion.

Requirements

Education Requirements

High school diploma or GED is required.

Work Experience

Two years of managing or supervisory experience. Railroad operating experience is preferred, but not required.

Railroad operating experience includes work in Customer Service, Crew Dispatch, Train Dispatch, or Train and Engine in the Transportation Department as well as work in other railroad departments May substitute educational attainment for one year of the work experience requirement.

Certification/License Requirements

Ability to be GCOR qualified is required. Must possess a valid driver’s license.

Preferred Qualifications

Train and Engine Service experience is preferred. One year supervising, managing, directing, or being a team leader for train operations or other operating activities is preferred.

The above reflects only the more significant details for the performance of the job and is not intended to be all inclusive.

Qualifications

The driving record must be dated within four months of the closing date of the job bulletin.
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant will not advance to the interview and selection phase of the recruitment.

Additional Information

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

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