TEMPORARY Seasonal Employee - Cherry Creek State Park

Full Job Description

Requirements

REVENUE LEAD $19.00/HOUR: A customer service based position that involves greeting visitors, selling parks passes, answering phones, counting cash receipts, and providing information to the public. Daily interaction with park visitors requires effective communication and public relations skills. Work leader responsibilities over entrance attendants. Specific duties include but are not limited to:

• Understands and follows Park regulations, policies and procedures
• Applies excellent customer service, cash handling and supervisory skills
• Trains and supervises entrance station attendants
• Maintains entrance station attendants' working files
• Prepares cash change funds and shift box pass inventories
• Assist Revenue Manager with cash and pass inventory audits
• Reconciles attendant time sheets, shift reports and bank deposits
• Monitors entrance stations for cleanliness, working supplies and brochures
• Assist with collection of self-service and shower revenue
• Coordinates Group Picnic process including check-in/check-out
• Maintains assigned vehicle as needed
• Keeps visitors and staff informed of events, schedule changes and notices
• Revenue report data entry
• Collect revenue, complete shift report and balance shift box at end of each shift.
• Provide information and assistance to park visitors (distributes maps/ brochures, orients visitors to park amenities, promotes education programs, etc.)
• May receive and pass along visitor complaints.
• May assist with special events or programs within the park.
• Other duties as assigned.

AQUATIC NUISANCE SPECIES (ANS) INSPECTOR $18.00/HOUR: A customer service based position that involves inspecting for invasive Zebra/Quagga Mussels, Milfoil or other plant species on boats and personal watercraft at an inspection point on the park. This is an important position for the protection of natural resources from non-native species that threaten wildlife, drinking water/irrigation and all water related outdoor recreation in the State of Colorado. Daily interaction with park visitors requires effective communication and public relations skills.

• Staff the park ANS (aquatic nuisance species) inspection station.
• Conduct physical boat inspections and boater interviews.
• Provide information and assistance to the boating public (distributes brochures, promotes ANS education, educates about State Park regulations, etc.)
• Cleaning and light maintenance duties of interior and exterior of ANS inspection areas. Including maintenance of facilities and grounds.
• Accurate counting and recording of all boat inspections, either written or by phone application software.
• Training in boat inspection and decontamination procedures will be provided.
• Conduct physical boat inspections, decontaminations and boater interviews.
• May document and report visitor complaints.
• Other duties as assigned.
• May be required to work at the ANS station for an 8 hour shift and take lunch at the station.

PARK MAINTENANCE TECHNICIAN $19.00/HOUR: Responsible for all general park maintenance and cleaning of public facilities including: restrooms, showers, vault toilets, campsites, picnic areas, trails, etc. Operates and performs routine maintenance on State owned vehicles and equipment. Provides and ensures quality customer service and facility maintenance, repair and cleanliness and provides information and assistance to visitors. May also assist with carpentry, plumbing, masonry, electrical work, general landscape duties and transporting materials and supplies and performs other duties as assigned.

• Operates and performs routine maintenance on State owned vehicles and equipment
• Assures quality customer service and facility maintenance, repair and cleanliness
• Provides information and assistance to visitors
• May assist with carpentry, plumbing, masonry, electrical work and transporting materials and supplies
• Performs other duties as assigned

VISITOR SERVICES TECHNICIAN $18.00/HOUR: A customer service based position that involves working in a visitor center or gate entrance, greeting visitors, or may be assigned to work in the field in specialized duties as some parks. Daily interaction with park visitors requires effective communication and public relations skills.

• Staff the park entrance station and/or the visitor center.
• Provide information and assistance to visitors (distributes maps/brochures, orients visitors to park facilities and amenities, promotes education programs, educates on State Park regulations, etc.)
• Provide information to the boating and non-boating public.
• Sell parks passes, permits, books, maps, clothing, firewood and other novelties.
• May sell gift certificates, search and rescue cards, boat registrations, OHV registrations and snowmobile registrations, fishing and hunting licenses.
• Operate a cash register.
• Answering of telephones and transferring/taking messages.
• Photo-copying and filing.
• Collects revenue, completes shift report and balances shift box at end of each shift.
• May prepare campground reservations forms and documents.
• May document and report visitor complaints.
• Cleaning and light maintenance duties of interior and exterior of gates, visitor center and/or offices, including litter pick up.
• May assist with special events or programs within the park.
• Other duties as assigned

OFFICE ASSISTANT $18.00/HOUR: This position is a customer service position that sells a variety of state park passes, hunting and fishing licenses, and other CPW products. This position handles campground operations and the sale of retail items. This position is a main line of contact for all visitors and responds to telephone inquiries as well as questions regarding hunting, fishing and park use regulations, and Colorado Parks and Wildlife (CPW) in general.

• Staff the visitor center.
• Provide information and assistance to visitors (distributes maps/brochures, orients visitors to park facilities and amenities, promotes education programs, educates on State Park regulations, etc.)
• Provide information to the boating and non-boating public.
• Sell parks passes, permits, books, maps, clothing, firewood and other novelties.
• May sell gift certificates, search and rescue cards, boat registrations, OHV registrations and snowmobile registrations, fishing and hunting licenses.
• Operate a cash register.
• Answering of telephones and transferring/taking messages.
• Photo-copying and filing.
• Collects revenue, completes shift report and balances shift box at end of each shift.
• Prepare campground reservations forms and documents.
• Document and report visitor complaints.
• Cleaning and light maintenance duties of interior and exterior of visitor center and/or
  offices, including litter pick up.
• May assist with special events or programs within the park.
• Other duties as assigned.

• Schedule, plan and present Junior Ranger programs
• Schedule, plan and present school and group programs
• Schedule, plan and present campfire programs and guided hikes
• Schedule, plan and present outreach programs
• Work with individual and group volunteers
• May train volunteer naturalists
• Work with other State, Federal and local agency naturalists
• Market and promote attendance at programs
• May develop brochures and other written materials
• May assist with special events or programs within the park
• Collect, catalog, organize and protect park collections of slides, photographs, etc.
• May attend training sessions
• Assist the Park Ranger(s) and other staff with other duties as assigned

Boat Attendant $18.00/Hour: This is an assisting position aiding the boat ranger in the enforcement of park laws and regulations; patrols park waters.

Assist with search and rescue, medical, and emergency situations. Perform light maintenance on patrol boats. Operate patrol boats.

This position will also provide information and assistance to park visitors, aid with boating safety presentations to the public, and other duties as assigned.

Qualifications

REQUIREMENTS:

• Must have a valid Colorado drivers' license or reliable transportation
• Must be able to work weekends, holidays, and various shifts.
• Previous experience handling money and working with the public.
• Computer experience (Microsoft Word, Excel, Point of Sale) is highly recommended and helpful.
• May need to undergo criminal background investigation.
• Hours: 40 hours per week, nights, holidays and weekends required
• Possess strong interpersonal communication skills
• Ability to work with little supervision
• May be required to work the entrance station for an 8 hour shift and take lunch
  in the station.

Pursuant to the DNR-120 Fleet and Driving Standards Administrative Directive, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:

• Have an assigned State fleet vehicle

• Are required to operate a vehicle as part of the position

• Utilize a State fleet vehicle as a pool vehicle

PHYSICAL REQUIREMENTS:

This position will perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. Possibly Standing for 8 hours straight on overly busy days

WORK CONTEXT:
In addition to work activities, below is a list of means and manner of conducting duties in this
position:

Radio Communication — Radio communication is also a primary means of communication for this position, and used daily.

Dealing with external customers is critical to the position and extremely important

Electronic Mail — This is one of the primary means of communication for this job.

Face-to-Face Discussions — Face to face discussions occur daily.

Duration of Typical Work Week — The number of hours worked is, on average, but not limited to, 40 hours per week. Shifts are generally 8 to 10 hours and days off are generally weekdays. Shifts will include weekends and holidays.

Consequence of Error — Error in this position could result in minor to serious implications if the mistake that was not readily correctable (depending on the situation).

Letters and Memos — Most written communication is handled electronically via email.

Contact With Others — Contact with others occurs daily and should be considered one of the
critical contexts for the position.

Work With Work Group or Team — As explained above, contact with others is critical to the
position and is always working as part of a team.

UNIFORMS:
The park will provide uniform shirts, hats and name tags. Employee will be required
to purchase limited uniform items at their own expense.

Additional Information

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator at dnr_hr_employeebenefits@state.co.us.

E-Verify employer:
The Department of Natural Resources participates in E-Verify in accordance with the program's Right to Work for all newly-hired employees. Employees are queried through the electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify identity and employment eligibility. You may complete section 1 of the I-9 form upon your acceptance of a job offer letter, but no later than your first day of employment and in addition, on your first day, but no later than the third day, you are required to submit original documents to verify your eligibility to work in the U.S. Learn more about E-Verify, including your rights and responsibilities.

Toll–Free Applicant Support - Technical Help
If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files and second, close the document before you attempt upload (attach) it. The Human Resources Office will be unable to assist with these types of technical issues.