Temporary Revenue and Recovery Technician I (Collections)

Full Job Description

The County of Riverside's Temporary Assignment Program (TAP) seeks to fill a Temporary Revenue and Recovery Technician I to support the RUHS - Medical Center in Collections practices on the Customer Service Team in Riverside, CA.

Competitive candidates will have experience in establishing payment plans and verifying insurance eligibility for both government and private health plans.

*Preferred: Spanish Bilingual; Experience with MediCal.

Schedule: 5/40: Monday - Friday, 7:30am - 4pm.

Under general supervision, performs routine revenue and recovery work; gathers and verifies information on clients' financial status; and performs other related duties as required.

The Revenue and Recovery Technician I is the first working level class in the Revenue and Recovery series. Positions in this class are characterized by performing routine activities for the recovery of current, delinquent, and unresolved accounts, and court related activities being referred to a higher-level class. The Revenue and Recovery Technician I class is distinguished from the Revenue and Recovery Technician II in that the latter performs the full range of revenue and recovery work. This class is further distinguished from the Revenue and Recovery Supervisor I in that the latter is a working supervisor and performs the more difficult revenue and recovery work.


About TAP
The Temporary Assignment Program (TAP) recruits and hires temporary employees for all County departments. TAP assignments are a great way to learn about working for the County while working on a temporary, at-will basis.

TAP Benefits: https://rc-hr.com/temporary-medical-assignment-program-tapmap

Requirements

• Answering incoming patient calls and assisting with inquiries.

• Establishing payment plans for patients.

• Verifying insurance eligibility for both government and private health plans.

• Provide Customer Service Support to internal and external clients; payment collections.

• Determine or verify address, employment, earnings, assets, and other financial information through correspondence or interviews with responsible parties; utilize various skip-tracing techniques and contact public and private agencies to obtain further information on the clients' whereabouts, financial status, and employment history; carry out the recovery of money owed by letter, telephone contact, or personal interview.

• Interpret and explain regulations and legal obligations to clients; set up payment schedules; monitor accounts for payment; make recommendations regarding the resolution of delinquent accounts.

• Review and make follow-up determinations on incoming mail; draft original correspondence to clients; may collect and receipt money under supervision.

• Receive instruction in the gathering of information to be used in obtaining legal action against clients; may file legal actions; may accompany the Revenue and Recovery Technician II to court hearings involving the failure of clients to pay debts.

Qualifications

Education: Graduation from high school or attainment of a satisfactory score on G.E.D. test.

Experience:
OPTION I
One year of experience performing collections activities including gathering financial information and scheduling account payments.

OPTION II
Two years of clerical experience involving public contact in a field related to the collection of delinquent accounts. (Education from an accredited college or university may substitute for one year of the required experience on the basis of 18 semester or 27 quarter units in secretarial science, office practices, or a closely related field.)

Knowledge of: Office procedures in a related field, including preparing correspondence and reports; the operation of standard office equipment; principles, methods, and equipment used for information processing.

Ability to: Interview clients to obtain personal and financial information; utilize standard collection techniques; prepare correspondence and legal documents; communicate effectively under stressful conditions with people from a variety of social, cultural, and economic backgrounds; establish and maintain effective working relationships.

Other Requirements:

License: Possession of a valid California Driver's License may be required.

Additional Information

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