TEMPORARY Customer Service Aide - Registration Unit

Full Job Description

Requirements

This position works primarily in a customer-service capacity on a daily basis assisting customers either in-person or over the phone. Duties include but are not limited to:

Process boat, snowmobile, and off-highway vehicle registration applications from customers and/or internal and external agents utilizing data entry software.Sell park passes, permits, fishing licenses and other various passes or licenses.Collect revenue and operate a POS system.Provide registration and park information to customers over the counter or over the phone.

Other duties as assigned.Work hours are Monday-Friday from 8am-5pm except for Holidays Qualifications REQUIREMENTS: Requires prior work experience in a customer-service setting (at least one year is preferred).Must be at least 18 years of age.

Must have a valid drivers' license or reliable transportation.

Previous experience handling money and working with the public is preferred.

Previous experience with Word or Excel is helpful.

Must be able to successfully pass a background screening.

Ability to work with little supervision and work well within a team.

Possess strong interpersonal communication skills to deliver excellent customer service and telephone skills.

WORK CONTEXT:
In addition to work activities, below is a list of means and manner of conducting
duties in this position:

Face to face discussions - Face to face interactions and discussions occur daily.

Duration of Typical Work Week - The number of hours worked is, on average, but not
limited to, 40 hours per week. Shifts are 8 hours, with a 1 hour lunch break, and days off are
weekends and holidays.

Letters and Memos - Most written communication is handled electronically via email or
through the postal system.

Contact With Others - Contact with customers and other CPW employees across the state
occurs daily and should be considered one of the critical roles for this position.

Work With Work Group or Team - as explained above, contact with others is critical to the
position as well working as part of a team.

Uniforms - The office will provide uniform shirts and jackets.

Additional Information

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator at dnr_hr_employeebenefits@state.co.us.

ADAAA Accommodations
Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact dnr_hr_employeebenefits@state.co.us. at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

E-Verify employer:
DNR uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

Toll–Free Applicant Support - Technical Help
If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files and second, close the document before you attempt upload (attach) it. The Human Resources Office will be unable to assist with these types of technical issues.