Temporary Community Health Worker/Promotore I/II

Full Job Description

The County of Riverside Temporary Assignment Program is currently seeking to fill a Temporary Community Health Worker/Promotore II position for the Riverside University Health System - Public Health/Injury Prevention Services in Desert Hot Springs, CA and Indio, CA.

Under general supervision, serves as a vital link between the public and health services within the County of Riverside to promote health among individuals, families, and groups including those who lack access to adequate care, the underserved, and at-risk populations; works as part of a designated interdisciplinary team to ensure high-quality and continuous care is accessible to all program participants; performs other related duties as required. The Community Health Worker/Promotore II is distinguished from the Community Health Worker/Promotore II in that the latter is the entry level class requiring greater supervision in the performance of more routine tasks and is learning to perform the full range of educational and support duties.

The Community Health Worker/Promotore II is the journey level class in the Community Health Worker/Promotore series and reports to an appropriate supervisory or manager level position. Incumbents assist in the implementation of a wide array of activities, including Basic Population Health Management (BPHM) - related interventions, such as wellness and prevention. Incumbents work as essential members of an interdisciplinary team to perform a wide range of duties associated with community-based, high-touch, person-centered services, provided primarily through in-person interactions. Incumbents will engage in delivering health care information and services to clients, which include intake services, referrals, health education and outreach, and provide assistance to clinical and other professional staff, within established guidelines and policies.

The ideal candidate will have experience with efficient communication, positive attitude with team dynamics and working with complex patients in the community. Candidates may be considered to underfill for a Community Health Worker/ Promotore I depending on qualifications.

The position is a 5/40 schedule- Monday- Friday 8:00AM to 5:00PM.

Salary Ranges:
Community Health Worker/ Promotore I: $19.6303
Community Health Worker/ Promotore II: $20.7100


About TAP
The Temporary Assignment Program (TAP) recruits and hires temporary employees for all County departments. TAP assignments are a great way to learn about working for the County while working on a temporary, at-will basis.
Learn more about TAP Benefits: https://rc-hr.com/files/users/user81/2024%20TAP%20Flyer.pdf

Requirements

• Learn to build rapport with clients and gather, share, and assess accurate information to identify efficient and effective opportunities for intervention utilizing strategies that reflect the client’s values, attitudes, and beliefs.

• Provide health education, instruction, and information in a manner that clients can easily understand and address barriers to physical and mental health services.

• Assist clients in navigating the healthcare system and public health programs by phone and in person to help clients successfully participate in their medical and/or behavioral care.

• Engage with community members to raise awareness about violence prevention strategies.

• Build trusting relationships with individuals and families affected by asthma, offering guidance, emotional support, and practical assistance.

• Learn to connect program participants to community resources necessary to achieve healthy outcomes; address healthcare barriers and identify and address health-related social needs; make closed-loop referrals to local human service systems to support clients address their needs including but not limited to housing, food, personal safety, transportation, childcare, energy assistance, education, income assistance, and education.

• Provide care management services for clients at highest risk of poor health outcomes by helping them access clinical and community services necessary to implement the client’s care plan.

• Provide transitional care services (TCS) for clients transferring from one setting or level of care to another and maintain close contact with clients and caretakers both in-person and on the phone.

• Support clients’ engagement with their primary care physician (PCP); identify and connect clients to services that address Social Determinates of Health (SDOH) needs; promote wellness and prevention, help members manage their chronic diseases, and support efforts to improve maternal and child health.

• Participate in all team collaborations and continuous quality improvement initiatives and projects.

• Ensure documentation in electronic health records (and other tracking and monitoring systems) are accurate, useful and in compliance with regulatory requirements and accreditation standards.

Qualifications

Community Health Worker/Promotore I:
Education: Graduation from high school, possession of a Certificate of Proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. examination.

Experience: Any combination of lived experience working with diverse populations in the community (e.g., women with infants and young children, homelessness, substance abuse, persons involved in the justice system, AIDS/HIV patients, older adults, and underserved populations) which would provide an opportunity to acquire the knowledge and abilities listed herein. Normally, this would include, one year of experience which has provided personal first-hand knowledge of the problems, needs, attitudes, and behavior patterns of the community as they relate to public health.

Knowledge of: Client population and community resources; techniques for group and individual interviewing and counseling; basic recordkeeping principles and practices; and computer equipment and applications related to the work.

Ability to: Address the client population’s unique needs in a culturally sensitive manner; relate and communicate effectively with the community served; learn and understand the organization and operation of the assigned department and of outside departments and agencies; maintain strong working relationships with a wide range of community agencies and organizations; obtain and record accurate information for case documentation and other reports.

Community Health Worker/Promotore II:
Education: Graduation from high school, possession of a Certificate of Proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. examination.

Experience: One year of experience as a Community Health Worker/Promotore I or equivalent non-County classification.

OR

Experience: Two years of lived experience, that is equivalent to that of a Community Health Worker/Promotore I working with diverse populations in the community (e.g., women with infants and young children, homelessness, substance abuse, persons involved in the justice system, AIDS/HIV patients, older adults, and underserved populations) which would provide an opportunity to acquire the knowledge and abilities herein.

Knowledge of: Client populations, community resources, techniques for group and individual interviewing and counseling; basic recordkeeping principles and practices; and computer equipment and applications related to the work.

Ability to: Address the client population’s unique needs in a culturally sensitive manner; relate and communicate effectively with the community served; lean and understand the organization and operation of the assigned department and of outside departments and agencies; maintain strong working relationships with a wide range of community agencies and organizations; obtain and record accurate information for case documentation and other reports.

Additional Information

Other Requirements:

License: Possession of a valid California Driver’s License may be required. Completion of a Department of Health Care Access and Information approved CHW/Promotore training program is required.

Must possess and maintain a CHW/P/R certificate. Some positions may require additional specialized certification.

Some positions may require fluency in a second language, as determined by client population served.

What’s Next?
This recruitment is open to all candidates.

For specific questions regarding this position, please contact Ashley Thomas at 951-955-0785 or at Ashlthomas@rivco.org. For general inquiries, please allow up to 2 business days to receive a response.