TELECOMMUNICATIONS SPECIALIST

Full Job Description

You will serve as a TELECOMMUNICATIONS SPECIALIST in the Information Technology Department (N6) of MARINE CORPS BASE CAMP BLAZ.

I have one year of specialized experience equivalent to the next lower grade level (GS-09) or pay band in the federal service or equivalent experience in the private or public sector: Specialized experience must demonstrate the following: 1) Assisting customers with Hardware and Software supporting Network Services, Land Mobile Radio Systems, Electronic Security systems, VHF/UHF radio systems, Audio-visual equipment, and other similar or related telecommunications equipment and services; 2) Utilizing knowledge of established techniques to perform basic fact-finding and analysis to identify and resolve service affecting system issues; 3) Preparing, reviewing, and presenting presentations and briefings in support of telecommunication policies, projects and issues.

Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/telecommunications-series-0391/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Major Duties:

• You will review service requests from supported customers, developing plans to support user telecommunications requirements.
• You will respond to customer requests for technical assistance via phone or email, providing problem resolution or opening tickets for resolution with the appropriate agency.
• You will review requests for telecommunication services to set priorities and coordinate the allocation of resources to implement.
• You will investigate and analyze a variety of unusual telecommunications problems, answering customer questions, and coordinating restoral efforts with appropriate maintenance personnel.
• You will assist customers with Hardware and Software supporting Network Services, Land Mobile Radio Systems, Electronic Security systems, VHF/UHF radio systems.
• You will provide a broad and diverse background, to include experience in assisting customers with supporting audio-visual equipment, and other similar or related telecommunications equipment and services.