Technology Specialist

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S.

Customs and Border Protection, Office of the Commissioner, IPL, CBP Information Center located in Washington, DC.

Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Integrating technology solutions with business processes and strategic plans to improve the delivery of accurate information to the public, consulting with higher graded Technology Specialists on complex or novel initiatives.

Conducting requirement analysis, implementation, and conversion activities by translating program and operational needs into system specifications and supporting the adoption of new technologies.

Reviewing business processes and workflows, recommending, and implementing improvements to increase efficiency and service delivery.

Maintaining and continuously improving information resources and knowledge bases, integrating, and analyzing data to support informed decision-making and establishing new benchmarks for program effectiveness.

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Leading the adoption and integration of technology solutions from a program perspective to enhance strategic plans and business processes, ensuring that information technology tools are effectively leveraged to meet objectives and improve the delivery of accurate information to the public.

Leading the planning and execution of projects to improve and support information systems, independently defining user requirements, aligning technology with operational needs, and ensuring successful project outcomes; coordinating with managers, colleagues, and IT specialists as needed to achieve objectives.

Serving as a subject matter expert in requirement analysis, implementation, and conversion activities, translating program and operational needs into actionable system specifications, and supporting the adoption of new technologies.

Advising on business process re-engineering and participating in cross-functional teams to streamline workflows, optimize system performance, and implement technology-driven solutions that address complex, interrelated challenges.

Analyzing staffing, knowledge management, and operational processes using data-driven methods to recommend improvements that increase efficiency, strengthen relationships with internal and external partners, and support the effective use of technology.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 04/13/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible.

View information about CTAP eligibility on OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement.

To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position. Major Duties:

This position starts at a salary of $102,415.00 (GS-12, Step 1) to $158,322.00 (GS-13, Step 10).

Typical duties include: Integrates technology solutions with business processes and strategic plans to improve the delivery of accurate information to the public, consulting with higher graded Technology Specialist on complex or novel initiatives.

Plans and coordinates technology-enabled projects, defining user requirements, preparing project documentation, and ensuring alignment with CIC's operational objectives.

Conducts requirement analysis, implementation, and conversion activities, translating program and operational needs into system specifications and supporting the adoption of new technologies.

Identifies operational requirements for assigned technology and communication tools, collaborates with technical specialists to translate program needs into system specifications, and recommends protocols for information sharing and resource utilization within assigned projects.

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table.

Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.