Taxpayer Assistance Technician
Commonwealth of Pennsylvania
Posted: March 10, 2026 (3 days ago)
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City of Pittsburgh
Any
Location
Pittsburgh, Pennsylvania, 15219
Salary
Type
Full-Time
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This job involves handling detailed office tasks to prepare and check financial records, accounts, and reports for city departments.
It's a good fit for someone with basic accounting or bookkeeping experience who is detail-oriented and comfortable using common computer programs like Word and Excel.
The role offers stable pay and union benefits in a government setting.
Department: Any
Salary: $48,150 per year.
Union: This position is included in the American Federation of State, County and Municipal Employees, Local 2719 bargaining unit and will be filled in accordance with the provisions of the Collective Bargaining Agreement.
Posting Type: City First Announcement.
Union Bid Form: City employees whose names appear on the Eligibility List for this position, and/or who are in the union noted above, must file a Bid Form when an official Notice of Bid is posted. Bid will be posted following announcement.
Civil Service Classification: Non-Competitive.
General Application Requirements:
You must submit or show proof of all the following at the time of application (unless otherwise indicated below) or your application will be disqualified. Disqualifications based on any of these General Application Requirements are not subject to a Civil Service appeal.
NOTE: Applicants currently on the Civil Service eligibility list for this position may NOT reapply at this time. Please check the eligibility list prior to submitting your application by clicking here.
NOTE: The City of Pittsburgh, as a matter of policy, conducts pre-employment and promotional background investigations on all candidates being considered for positions.
The background investigation includes, but is not limited to, criminal background, driver's license, and City of Pittsburgh real estate tax payments.
Candidates may be disqualified from consideration based on the results of their background investigation, as it relates to the job for which the applicant is being considered.
Qualifying Requirements:
Your work experience and education/training will be evaluated to determine if you meet the qualifying eligibility requirements listed below for this position. You will receive notice of your eligibility status via email.
EQUIVALENCY: Education/training and/or work experience may be substituted on a year-for-year basis if the application clearly shows the required number of years to meet the Total Qualifying Requirement for this position, based on the sum of work experience and education/training listed above.
The Total Qualifying Requirement is one (1) year. (See NOTE under General Application Requirements regarding education/training verification.)
Processes new business registration forms, records updates, and maintains documents.
Provides customer service, including responding to inquiries and directing calls.
Responds to the public and other parties regarding payments, taxes, license fees, departmental, and/or work-related procedures.
Records transactions and makes adjustments to the system.
Maintains invoices, checks, accounts, and other records.
Ensures bills, payments, assessments, refunds, owner information, exemptions, and abatements are entered and recorded correctly.
Distributes invoices and receipts. Creates and processes refunds, as needed.
Organizes office operations and procedures: designs filing systems, reviews supply requisitions, and handles correspondence.
Acts as bureau representative for financial, policy, and administrative processes.
Tracks expenditures and revenues, and handles procurement, payments, and billing.
Balances accounts and prepares financial and statistical reports and records.
Prepares, maintains, and submits payroll for employees in accordance with established City and departmental policies and procedures.
Collects department’s timecards for accurate processing into payroll system.
Prints and reviews reports to verify timecard entries and completes bi-monthly payroll reports.
Creates and maintains payroll related spreadsheets and reports.
Communicates efficiently with staff to resolve discrepancies regarding time accruals or payments received.
Researches miscellaneous payroll related inquiries. Prepares personnel and payroll-related records.
Maintains accurate and up to date personnel files.
Performs other related activities and functions that are assigned or required.
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