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King County
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TECHNICAL TRAINING CONSULTANT-(UICS)-INTERNAL ONLY
State of Washington
Employment Security Department
Location
Washington, 98504
Salary
$5,531 - $7,443
per month
Type
Full-Time
More Education & Training jobs →Closes
February 28, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves creating and delivering training programs to help staff use technical systems for unemployment insurance services, including online portals and software tools.
The role focuses on developing engaging materials like videos and e-learning modules while staying updated on processes and policies.
A good fit would be someone with experience in technical training who enjoys collaborating with teams and supporting others in a remote work environment.
Key Requirements
- Nine years of experience developing and delivering trainings, including two years in technical IT training, or an Associate’s degree with equivalent experience
- Strong understanding of Unemployment Insurance Customer Service (UICS) systems, portals, and related software applications
- Proficiency in adult learning principles and best practices for training design
- Ability to perform UICS specialist functions, such as processing benefit applications, weekly claims, and redeterminations
- Skills in creating e-learning modules, videos, multimedia aids, PowerPoint presentations, and job aids
- Experience conducting needs assessments and researching e-learning technologies and methods
- Knowledge of state laws, operational policies, and process updates relevant to UICS
Full Job Description
The ideal candidate is a collaborative and knowledgeable training professional who excels at developing and delivering specialized instruction on technical systems and processes.
They will bring a strong understanding of the tools used within the Unemployment Insurance Customer Service (UICS), the external-facing portal, and the software applications essential to daily operations.
They are skilled at supporting both new and experienced staff, ensuring each team member feels confident and capable in their roles.
In addition to their technical expertise, the ideal candidate fosters enthusiasm for the mission of the (UICS), and helps cultivate a positive, engaged learning environment.
As the Technical Training Consultant for the Unemployment Insurance Customer Service (UICS), division and as a member of the Training Team, you will plan, design, develop, implement, and deliver specialized technical IT systems training and instructional programs using instructor-led, train-the-trainer, electronic/web-based, e-learning, and multimedia training methods and formats.
This full-time/permanent Technical Training Consultant role is primarily telework; however, you may need to report to the office for occasional meetings or special events.
Requirements
In this role, you will collaborate with subject matter experts to develop training content that aligns with adult learning principles and best practices.
You will help transform content into engaging eLearning modules and work closely with the training team and UICS leadership to prepare eLearning materials, videos, and other training resources that align with state laws and operational policies.
Some of you daily tasks may include but not limited to:
- Provide technical assistance to ensure effective and efficient administration of state activities, services and expenditures.
- Develop training materials to include handouts, job aids, models, multimedia visual aids, video tutorials and PowerPoint presentations.
- Coordinate with training team or subject matter experts to provide training to front-line staff, prepare training and orientation materials, conduct presentations.
- Select and/or create e-learning and remote training curriculum for the UICS.
- Develop a mastery level understanding of UICS technical systems.
- Conduct needs assessments to identify and evaluate training requirements.
- Research advancements in technologies and methods associated with e-learning, online training platforms, and curricula development.
- Perform the basic work functions of UICS specialists including benefit applications, weekly claims, and redeterminations to maintain the needed knowledge and proficiency to train others.
- Study all process and policy updates to keep abreast of current job functions. Collaborate with OPCs, Leads and subject matter experts to ensure accuracy of training information and materials.
To request a full job description, click here
Qualifications
REQUIREDOption 1:
Nine (9) years of experience developing and delivering trainings. Which should include two years of experience related to technical IT training.
Option 2:
Associate’s degree with focus on business, human resources, computer science, adult education or related field, AND Seven (7) years of experience developing and delivering training which should include two years of experience related to technical IT training.
Option 3:
Bachelor’s Degree with focus on business, human resources, computer science, adult education or related field AND Five (5) years of experience developing and delivering training which should include two years of experience related to technical IT training.
Required equity competencies:
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
The required experience includes:
- Project Management Expertise: Ability to oversee and implement training initiatives.
- Content Development Expertise: Ability to create instructional materials for various formats.
- Multimedia Training Skills: Proficiency in utilizing diverse learning tools.
- Process Improvement Expertise: Ability to refine and enhance training methodologies.
- Consultation and Advisory Skills: Ability to provide technical training recommendations.
- Strategic Training Planning: Proficiency in aligning training initiatives with organizational goals.
- Innovation Implementation Skills: Proficiency in applying cutting-edge solutions to training programs.
- Regulatory Compliance Skills: Proficiency in ensuring training programs meet business and legal standards.
Preferred qualifications:
- Experience facilitating training for adult learners in a remote work environment.
- Experience using eLearning development software like Articulate, Camtasia, etc.
- Knowledge and experience with applying Adult Learning Theory and Social Learning Theory in educational environments.
Additional Requirement of Employment:
- Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check.
Submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc... are edited out of your materials for privacy.
Please submit your Cover Letter, and Resume with your Online Application through the "Add Attachments" field.
A resume will not substitute for the "work experience" section of the application or vice versa.
Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete and may not be considered.
Any documents uploaded through this platform will be securely transmitted electronically to support application review.
Additional Information
Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are.
Our values are Belonging, Love, Equity, Stewardship, and Access.
We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities.
Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All:
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity.
Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Cheyenne Pernites-cheyenne.pernites@esd.wa.gov; or 253-593-7327 or the Talent Acquisition Team, or Washington Relay Service 711, prior to the recruitment closing.
If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
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