Tax & Wage ES Benefit Technician: Olympia/Telework

Full Job Description

Requirements

In this role, you will respond to inquiries, explain UI tax liability and reporting requirements, and guide employers through filing, adjustments, and electronic payment processes.

You will support Tax Specialists and leadership with administrative tasks, maintain accurate account information, and assist in determining employer liability by reviewing accounts and verifying data.

You will use multiple state systems and databases to research employer status and ensure compliance with RCWs, WACs, and agency policies.

• Provide authoritative information to employers and authorized representatives regarding UI tax liability, reporting requirements, and account status.
• Respond to routine inquiries via phone and written correspondence, explaining relevant RCWs, WACs, and Employment Security Act provisions.
• Assist employers in preparing quarterly tax reports and calculating tax, interest, and penalties.
• Support employers in preparing or adjusting agency reports and using electronic filing and payment systems.
• De-escalate complaint calls, resolve UI tax issues within authority, and refer customers appropriately.
• Provide administrative support to Tax Specialists, Leads, and Supervisors, including processing Power of Attorney forms and updating account information.
• Perform clerical tasks such as closing collection plans, adding FEINs, and updating addresses from returned mail.
• Send pre-collection notifications for delinquent taxes and missing tax/wage reports.
• Review employer accounts and conduct interviews to determine UI tax liability and status.
• Access and interpret information from NGTS, Department of Revenue, Labor & Industries, Department of Licensing, and Secretary of State databases.

  To request a detailed position description, click here.

Qualifications

Required:

Option 1: Two (2) years of a combination of education and relevant experience.

Option 2: Two (2) years’ customer service experience.

Option 3: An associate’s degree.

Required equity competencies:

Required experience includes:

Additional Requirement of Employment:

• Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check.

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.

Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.

Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field.

A resume will not substitute for the "work experience" section of the application or vice versa.

Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

Additional Information

Why work with us?

Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship.

We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities.

Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity.

Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson or the Talent Acquisition Team, or Washington Relay Service 711 prior to the recruitment closing.

If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.