Tax Specialist II (Voter Registration)

Full Job Description

Want to join a team that makes a meaningful impact in local communities?

Working for the Tax Office is an opportunity to provide essential services and resources that directly benefit you, your neighbors, and the residents of Travis County.As a Tax Office employee, you’ll enjoy competitive pay, a generous retirement plan, and 100% employer-paid medical and life insurance on select plans.

We also offer a wide range of leave options, including 12 paid holidays each year, up to 8 weeks of paid parental leave, paid personal holidays, and bi-monthly accrual of sick and vacation leave.In addition, we support your growth with tuition reimbursement and other valuable benefits designed to help you succeed both personally and professionally.As a Tax Specialist II, you will use your customer service skills to support the community by providing accurate information, assisting with forms, ensuring compliance with election laws and policies, and serving as an essential member of the Voter Registration team to help maintain smooth and efficient operations throughout the election cycle.Please note that during peak election periods, extended working hours may be required to support critical phases of the election process.

Travel may also be required to support business needs.

DISTINGUISHING CHARACTERISTICS:

This is the second in a series of three tax-related job classifications within the Administrative Support job family.

This classification is distinguished from the Tax Specialist I in that incumbents typically have more experience, extensive tasking capabilities, require limited supervision to meet performance standards and provide leadership to subordinate personnel.

This classification is distinguished from the Tax Specialist III in that incumbents do not typically perform special projects and do not perform officially in a supervisory capacity.

Requirements

Applies functional knowledge to analyze and respond to matters requiring basic knowledge of department policies and procedures.

Performs and conducts research and interpretation in a variety of substantive areas, including whether registrants are in compliance with Texas Traffic Laws, Property Tax Code, Alcoholic Beverage Code, and Texas Election Law.

Applies knowledge to system of court fines and fees to determine necessary method of transaction completion. Analyzes moderately complex tax accounts/court cases and legal documents.

Processes registrations, property tax payments, court fines and fees. Determines eligibility and compliance of voter registration applications.

Returns incomplete voter registration applications to applicants with explanation of additional information required.

Performs tasks necessary to complete mail-in license registration, subcontractor renewals and title applications. Processes simple and complex titles.

Records transactions and maintains manual and computerized journal entries. Processes financial reports, including receipts, claims, and disbursements.

Performs cashiering functions on a rotating basis and balances cash drawer at the end of shift. Balances tax revenues to tax payments and receipts on a daily basis.

Receives, posts and issues receipts for fee payments or other charges and submits monies and pertinent information to appropriate departments. Reviews and analyzes monetary reports.

Interviews and communicates with defendants and property owners regarding financial status and delinquency of accounts or cases, and with latitude approves payment terms. Reviews delinquent accounts and contacts responsible party(s) for payment. Initiates appropriate legal action, as required.

Maintains effective document, file, and record retrieval system. Maintains accountability for files processed through the system. Enters data from document receipts into automated record system.

Compiles information using computer systems. Audits data entry reports and prints final reports for other departments.

Performs general office functions, including gathering information and statistical data, creating databases and generating reports using spreadsheet and database software.

Writes and prepares correspondence. Provides direction and information to the public on procedures, forms and regulations.

Provides public with file information in person and by telephone, and may act as the primary contact for assigned functions.

May perform general office activities, such as ensuring facility availability, opening and closing doors, and assisting in administrative staff support.

May staff service counters, information booth, drive through and lobby areas to assist customers.

Performs other job-related duties as assigned.

Qualifications

Education and Experience:
High School diploma or G.E.D. AND five (5) years of increasingly responsible office/clerical experience, including the operation of modern office procedures and computer equipment to include word processing, spreadsheets, databases and a variety of software packages. Must have customer service experience AND a minimum of two (2) years experience in a directly related function;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:
None required

Preferred:
Negotiation experience
Call center experience

Knowledge, Skills, and Abilities:

Knowledge of:

• Customer service and resolving customer problems.
• Texas Traffic Laws, Property Tax Code, Alcoholic Beverage Code, and Texas Election Law.
• Modern office/clerical practices and procedures, and methods.
• Application of court fines and fees.
• File management and techniques.
• Principle and procedures of record keeping.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• Business letter writing, grammar and punctuation, and report preparation.

Skill in:

• Working with customers, both in person and on the phone.
• Assisting employees with complex problems.
• Resolving complex problems.
• Conducting research and presenting information.
• Processing financial reports, including receipts, claims, and disbursements.
• Performing cashier duties, such as receiving cash, issuing and posting receipts for fee payments or other charges.
• Working independently.
• Analyzing data.
• Negotiating payment plans.
• Recording and compiling material for reports.
• Operating a variety of modern office equipment, including a computer.
• Both verbal and written communication.

Ability to:

• Resolve customer issues and maintain a production schedule.
• Compile data and present it in a clear and comprehensive manner.
• Understand and carry out verbal and written directions.
• Establish and maintain effective working relationships with department clientele, representatives of outside agencies, other County employees and officials, and the general public.

Additional Information

Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to sitting, client/customer contact, standing, walking, vision to monitor, repetitive motion, stooping/kneeling, squatting, bending, and reaching to perform the essential functions.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours: May vary between 7:30 am - 6 p.m.

Location: 2433 Ridgepoint Drive

Department: Tax Collector

Criminal, Driving, Education, and Employment Background Checks Required.

For updates or questions on this position, contact: roxanne.villanueva@traviscountytx.gov

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position