Tax Information Specialist 1 - Bothell

Full Job Description

Requirements

We are seeking a dynamic customer service professional with a strong work ethic who will serve taxpayers by educating, interpreting, and providing instruction on Washington State tax laws, rules and reporting.

Some additional functions of the job include:

• Opening accounts and issuing Unified Business Identifier numbers for new businesses, collecting application fees and assisting with working family tax credit applications.
• Completing Use Tax Declarations and Use Tax Returns by determining eligibility for exemptions or assessment of Use Tax on motor vehicles, vessels, and aircraft.
• Receiving, recording and accounting for monies and checks received in payment of tax returns, tax warrants, invoices and applications.
• Filing legal documents with courts.

A successful candidate will:

• Possess critical use of customer service skills with an expert ability to prioritize and resolve numerous situations simultaneously.
• Become proficient in state tax laws and rules to advise customers on their rights and responsibilities as a taxpayer.
• Identify a customer's issue, and quickly be able to find a logical way to assist the customer.

Qualifications

Written communication

• Consistently follows standardized rules of language regarding spelling, punctuation, grammar, word usage, sentence structure, and composition.

• Composes clear, direct, and succinct written messages that effectively convey ideas or information to the intended reader.

• Recognizes when language requires adjustment to achieve understanding by differing readers and easily rewords messages accordingly.

Verbal Communication

• Interacts with and reads the audience, recognizes problems, and adjusts the language, tone, pace, volume, etc. as necessary to ensure audience understanding.

• Explains or presents information in a clear, concise, logical manner that achieves understanding of the intended message.

• Asks questions to confirm understanding of the customer when assisting them in person or over the phone.

Research, Analysis, and Problem Solving

• Thinks through all facets of an issue and demonstrates attention to detail.

• Analyzes complex business activities by interpreting and applying rules, laws and other applicable research material. Develops insights and applies innovative solutions beyond those traditionally considered.

• Recognizes, defines, and solves problems by analyzing relevant information and encouraging alternative solutions.

Interpersonal Skills

• Calmly listens, assesses, and clarifies problems and responds effectively with options to customers who may be angry, confused, upset or uncooperative.

• Works cooperatively with other team members and contributes to group solutions through constructive feedback, ideas, and suggestions. Facilitates the open exchange of ideas and information among team members.

• Maintains confidentiality and demonstrates ethical behavior.

Planning and Organization

• Organizes and prioritizes work, devoting adequate time and attention to individual tasks.

• Remains focused on tasks, working efficiently, and handling interruptions appropriately. Shows ability to respond to changing demands.

Technology and Applications

• Inputs and updates data. Create documents utilizing word processing, database, spreadsheet, electronic communications or other specialized software applications.

Fiscal Accountability

• Acts with care and attention to detail when handling cash, including checks and other forms of currency.

• Consistently adheres to all internal control procedures designed to prevent and detect theft or misuse of funds.

• Employs precision and attention to detail when entering or calculating fiscal data, recognizing when results of calculations look wrong and understand how to correct errors.

• Please complete your online profile in detail, because it will serve as your initial resume.
• Please attach a letter of interest describing your specific qualifications for this position.
• Provide three professional references.

* Note - Incomplete applications or applications received without these materials may be disqualified.

To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attachment.

Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.

Please contact any part of the Staffing team atJobs@dor.wa.govor give me a call (360) 704-5725.

Additional Information