Tax Account Collections Technician

Full Job Description

Take your career to the next level with a professional team that provides valuable tax services to the citizens of Pennsylvania! Join the Department of Revenue as a Tax Account Collections Technician.

In this role, you will be responsible for reviewing licenses, applications or requests for programs associated with the Licensee Tax Responsibility Program (LTRP) to ensure all program requirements are met, including registration and compliance with all Department of Revenue tax systems.

Incumbents reach out to taxpayers and representatives to obtain payment for outstanding collections liabilities.

If you are someone well-versed in tax knowledge and experience, this opportunity is for you! - Apply today.

Requirements

As a Tax Account Collections Technician, you will review licenses, applications or requests for various programs for accurate information by reviewing LTRP and PA Department of Revenue.

Incumbent determines if the taxpayer is registered for all required tax accounts by reviewing Department of Revenue tax system, Pennsylvania Tax Hub (PATH) and determines if a liability is collectible by using information from PATH.

This position contacts taxpayers or their representatives by telephone, letters or email to inform them of any collections liabilities or non-filed returns that must be submitted prior to a LTRP license clearance being issued and notes correspondence in PATH.

In some cases, you will be assigned to previously closed non-compliant LTRP cases to collect and further enforce licensees who have continued tax obligations.

You are responsible for collecting all items necessary including non-filed returns, payments and information needed to bring the taxpayer into compliance with the PA Department of Revenue.

You will process payments received from taxpayers or their representatives and post them to appropriate accounts. Additional duties include:

• Recommend referral of accounts for further collection activity to include field office, wage garnishment, collection agency, bank attachment or out of state lien program.
• Negotiate and set up Deferred Payment Plans to be referred to Supervisor for approval.
• Contacts individuals who have defaulted on Deferred Payment Plans to ensure the taxpayers are making required payments and filing current returns.
• Be mindful of internal controls and risk management when changes are made to a process.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.

Telework: You may have the opportunity to work from home (telework) part-time up to 3 days a week after successful completion of required in-office training.

In order to telework, you must have a securely configured high-speed Internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.

Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of experience reviewing tax documents and applying tax laws and rules and regulations and making taxpayer liability decisions; or
• Three years of experience in the collection of taxes; or
• Three year of experience in the provision of taxpayer assistance which involves the explanation of the application of tax laws, rules, regulations, policies and procedures; or
• Any combination of experience and training which provides the applicant with the required knowledges, skills and abilities.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment.

Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only.

Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.