Support Services Supervisor

Full Job Description

Riverside County Information Technology Department (RCIT) is seeking a Support Services Supervisor to join the Inventory Management Division located in Riverside, CA.

Under the general supervision, to assign, supervise and evaluate work assignments of the Support Service Department personnel; to coordinate the day–to–day activities of the department; to act for the Support Service Managers or Supervisors as needed during absences; and to do other work as assigned.

Operation of an electric pallet jack and sit-down forklift will be required as needed.

Candidates will assist with assigning and scheduling daily work, establishing and maintaining inventory records, preparing reports, and supporting the receipt and distribution of materials and service requests. Competitive candidates will have supervisory experience, proficiency in Microsoft programs, and experience using inventory software such as ServiceNow or PeopleSoft. Candidates with electric pallet jack and sit-down forklift experience are strongly encouraged to apply.

This position follows a 9/80 schedule 6:30am to 4pm Monday - Friday with pay week Friday's off.

Incumbents of the class report directly to the Administrative Managers and/or Supervisors of Facility and Procurement Departments. The incumbents will provide administrative and technical guidance to subordinate staff and assist managers in areas that include, but are not limited to, employee training, custodial inspections, maintenance, project planning, waste management, supply inventory, purchasing, communication needs and new product testing and evaluation.

Meet the Team!
Riverside County Information Technology is a full-service provider of IT services including communications, development, security, infrastructure, desktop support, helpdesk, and datacenter services. Comprehensive systems support is also offered for email and messaging, smart phones, tablets, expert technical support, and production and test environments.

Requirements

• Assign, review, coordinate and conduct training sessions; assist in the review of schedules for daily assignments; assist in the testing of new products and make recommendation to manager.

• Supervise, inspect, and review daily work performance of staff; coordinating and recommending corrective solution where necessary.

• Participate in the interview and selection of new employees; coordinate the different service being offered to the department site from the Support service department.

• Organize and participate in the development of policies and procedures for the various units within the support service department. Interpret policies to personnel as needed.

• Participate in the development of performance indicators. Tour site regularly observing compliance with instruction and quality of work to assure that health and safety regulations are met.

• Supervise new furniture and surplus furniture installs.

• Assist subordinates in the receiving, inventorying, issuing, deliveries, custodial, minor maintenance and communication functions within the support service department.

• Maintain perpetual inventories of supplies; inspect stock and storeroom for arrangement, adequacy and oversupply. Prepare and submit purchasing requisition for replacement of stock.

• Review work order and communication databases for turn around time. Assist where necessary to expedite orders.

Qualifications

Experience: Three years of progressive responsibility in custodial, materials management or maintenance.

Knowledge of: Principles of supervision; general sanitation, materials, maintenance, communication orders, receiving and distribution.

Ability to: Supervise the work of others; establish and maintain records; prepare clear and concise reports; read, comprehend, interpret and apply policies and procedures; establish and maintain effective working relationships.

Other Requirements: Possession of a valid Class C California Driver License. The Support Services Supervisor will travel throughout Riverside County to deliver, inspect, or exchange and pick up equipment as necessary.

Physical Requirements: Ability to drive a County vehicle, bend, kneel, stand for prolonged periods of time, travel, and properly lift up boxes, computers, and similar materials as needed.

A successful Security Clearance conducted by the Sheriffs' Department is required for this position.

Additional Information

This recruitment is open to all applicants.

For questions regarding this recruitment contact: Valeria Ramirez at varamirez@rivco.org