Support Services Specialist III (Promotional)

Full Job Description

MOS Code: Army (25U), Navy (002776)

Education and Experience: A Bachelor's degree or higher in Computer Information Systems, Microcomputer Technology or a related field, and two (2) years of computer hardware and software support experience with local area networks or an Associate's Degree in Computer Information Systems, Microcomputer Technology or a related field, and four (4) years of computer hardware and software support experience with local area networks.

Licenses and Certificates: A valid Texas Class "C" Driver's License or equivalent issued by another state by time of appointment.

Special Requirements: Applicants for positions assigned to the Department of Information Technology Services must pass a Criminal Justice Information Systems (CJIS) finger-print based background check within the first six months from hire and maintain CJIS eligibility.

CJIS requirements are related to system access and the following list of convictions and/or deferred adjudications will result in failure of the CJIS background check and disqualification and termination from employment: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

Requirements

Under general direction, perform analysis, testing, evaluation and technical support for internal computer systems, desktops and peripheral systems.

Qualifications

Install, configure, test and maintain, monitor, and troubleshoot end-user workstation hardware and networked peripheral hardware.

Involves: Perform on-site analysis, diagnostics, and resolution of complex PC problems for various end-users. Recommend and implement corrective hardware solutions; including off-site repair as needed.

Assist with the preparation of reports, procedures, and logs to statistically monitor PC performance. Accurately document hardware failure, repair, installation, and removal.

Monitor and test PC performance and provide performance statistics and reports. Respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.

Recommend, schedule, and perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs.

Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.

Confer with higher-level staff in resolving complex hardware or software problems. Document all trouble reports in help desk software.

Support the development and implementation of new computer projects and new hardware installations.

Involves: Maintain up-to-date knowledge of hardware and equipment projects and new hardware installations. Conduct research on computer products in support of PC procurement and development.

Assist in writing technical specifications for the purchase of PCs, networking hardware, and related products. Evaluate and recommend hardware products for purchase.

Provide training and support to end-users and staff on computer operations and related issues. Construct, install and test customized configurations based on various platforms and operating systems.

Perform related duties as assigned. Involves: Substitute for immediate supervisor or coworkers during temporary absences. Participate as a team member on projects.

Additional Information

For a complete job specification click here.

Please note: This recruitment is limited to City of El Paso employees currently working in the Information Technology department.

Please note: This is an unclassified contract position.

Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.

Note: Applicants with foreign diploma, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.

A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.

To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.