Support Recovery Officer Case Manager

Full Job Description

The Iowa Department of Health and Human Services (HHS), Community Access and Eligibility Division, Child Support Services, is seeking a Support Recovery Officer to join our Burlington team to help Iowa families successfully navigate the child support process.

As part of our team, you will play a crucial role in establishing, enforcing, and monitoring child support and medical support orders, as well as encouraging families to provide financial and emotional support for their children.

As a Case Manager in the Burlington Child Support Program, you will manage an assigned caseload, perform complex case management, prioritize tasks and time to meet performance goals and critical deadlines.

Communicate with customers, community partners, human service agencies, employers, court clerks, and attorneys through phone, email and written correspondence to achieve the goals of the Child Support Program.

Build strong working relationships with parents to help them overcome any reluctance to cooperate with Child Support Services and programs.

Independently analyze a variety of complex case situations and legal scenarios to determine the appropriate action to establish, enforce, or modify support.

Use Microsoft Office Programs (Excel, Word, Outlook) proficiently. Having the aptitude to learn other computerized systems, including ICAR, is critically important for success in this position.

Must comprehend and adhere to all confidentiality provisions in the Code of Iowa.

Some of your key responsibilities will include:

• Independently analyzing complex case situations and legal scenarios
• Effectively communicating with customers via phone, email, and written correspondence
• Building strong relationships with parents to ensure their success
• Demonstrate critical thinking skills and prioritize tasks efficiently
• Exercise positive conflict resolution by using active listening skills
• Maintain extreme accuracy in all aspects of casework
• Utilize excellent written and verbal communication skills
• Adapt to work pressures and changing situations with ease
• Work collaboratively in a team environment

What are we looking for in our ideal candidate?

• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office and ability/willingness to learn new software
• Familiarity with relevant laws, policies, and procedures
• Ability to handle confidential information with discretion
• Someone that is able to travel occasionally

What we provide:

• We have a growing, diverse, and inclusive team environment.
• Convenient office location in downtown Burlington near shopping, gas, recreational areas, banking services and multiple restaurant options.
• Hours are Monday – Friday 8:00am -4:30 pm, with a hybrid work environment after full training period.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits click here.

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Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply.

Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify

Qualifications

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Graduation from an accredited college or university with an associate’s degree in any field, and experience equal to one year of full-time public contact work.
2. A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes eighteen months of full-time public contact work.
4. Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services.

For additional information, please click on this link to view the job description.