Support Coordinator Trainee (Case Manager I)

Full Job Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use disorders.

intellectual/developmental disabilities, and housing and homelessness.

Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the persons we serve.

The NCSB is seeking a Support Coordinator Trainee (Case Manager I) in their Developmental and Youth Services division. The Support Coordinator Trainee is responsible for participating in a curriculum of training and field experience under the supervision of qualified ID/DD Support Coordinators. Upon successful completion of this program the Support Coordinator Trainee will have attained the necessary knowledge, skills, and abilities required for ID/DD Support Coordinators in Virginia.

Requirements

Essential functions include but are not limited to:

• Completes initial and annual assessment of individuals for planning services and supports.
• Develops Individual Support Plan based on assessment information in collaboration with the individual and/or family.
• Provides linkage, coordination, and monitoring of services/supports to include Medicaid Waiver Services provided by private providers, other community agencies, natural support systems and other units in the NCSB.
• Maintains chart documentation that is in compliance with agency guidelines and state regulations. Ensures that documentation substantiates billing for services.
• Conducts face to face visits at a minimum of every 90 days and completes monthly activity related to the individual service plan.
• Monitors progress, service delivery, and individual satisfaction by providing monthly service to all individuals on assigned caseload. Provides increased frequency of service whenever clinically indicated.
• Identifies and accesses resources to meet identified needs and assist individuals in procuring and maintaining resources and entitlements.
• Assists individual/family in obtaining needed services on an emergency basis, i.e. hospitalization, housing, food, medications, etc.

Qualifications

Bachelor's degree in a human services field, or equivalent combination of training and experience.

No experience required.

Additional Information

• Valid Driver's License may be required depending on assignment.
• Certification in basic first aid and CPR, depending on area of assignment.