Support Coordinator - Developmental & Youth Services (Case Manager III)
City of Norfolk
FreshPosted Feb 11
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Posted: February 11, 2026 (1 day ago)
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Support Coordinator - Developmental & Youth Services (Case Manager I)
City of Norfolk
Community Services Board
Location
Norfolk, Virginia, 23510
Salary
$45,444.51 - $76,135.40
per year
Type
Full Time
More Social Services jobs →Closes
February 22, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves helping people with intellectual and developmental disabilities live independently by assessing their needs, creating personalized support plans, and connecting them to community resources like medical care, housing, and education.
A good fit would be someone who is organized, empathetic, and enjoys working directly with individuals and families to solve problems and improve daily lives.
The role requires regular check-ins and paperwork to ensure services are effective and compliant with rules.
Key Requirements
- Complete initial and annual assessments for service planning
- Develop and collaborate on Individual Support Plans with individuals and families
- Coordinate and monitor services, including Medicaid Waiver Services and community resources
- Maintain compliant chart documentation and ensure billing substantiation
- Conduct face-to-face visits every 90 days and provide monthly service monitoring
- Assist in accessing resources, entitlements, and emergency services like housing or medications
- Staff emergency shelters on a rotational basis with required training
Full Job Description
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Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.
The NCSB is seeking a Support Coordinator (Case Manager I) in the Developmental & Youth Services division. The Support Coordinator assists individuals with Intellectual and Developmental Disabilities in accessing needed medical, psychiatric, social, educational, vocational, residential, and other supports essential for living in the community and in developing his or her desired lifestyle.
Department Hiring Salary Range: $45,444 - $52,148
Requirements
Essential functions include but are not limited to:- Completes initial and annual assessment of individuals for planning services and supports.
- Develops Individual Support Plan based on assessment information in collaboration with the individual and/or family.
- Provides linkage, coordination, and monitoring of services/supports to include Medicaid Waiver Services provided by private providers, other community agencies, natural support systems and other units in the NCSB.
- Maintains chart documentation that is in compliance with agency guidelines and state regulations. Ensures that documentation substantiates billing for services.
- Conducts face to face visits at a minimum of every 90 days and completes monthly activity related to the individual service plan.
- Monitors progress, service delivery, and individual satisfaction by providing monthly service to all individuals on assigned caseload. Provides increased frequency of service whenever clinically indicated.
- Identifies and accesses resources to meet identified needs and assist individuals in procuring and maintaining resources and entitlements.
- Assists individual/family in obtaining needed services on an emergency basis, i.e. hospitalization, housing, food, medications, etc.
- This position is designated as non-essential for general operations but is required to staff an emergency shelter on a rotational basis. You must maintain open communication with your supervisor, remain available during your assigned shift, and complete both initial and annual shelter training.
- Performs other related duties as assigned.
Qualifications
Bachelor's degree in a human services field, or equivalent combination of training and experience.No experience required.
Additional Information
- Valid Driver's License may be required depending on assignment.
- Certification in basic first aid and CPR, depending on area of assignment.
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