Support Coordinator - Developmental & Youth Services (Case Manager II)
City of Norfolk
FreshPosted Feb 11
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Posted: February 11, 2026 (1 day ago)
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Support Coordinator - Developmental & Youth Services (Case Manager III)
City of Norfolk
Community Services Board
Location
Norfolk, Virginia, 23510
Salary
$54,190.94 - $90,788.72
per year
Type
Full Time
More Social Services jobs →Closes
February 22, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This role involves helping people with intellectual and developmental disabilities create personalized plans to access medical, educational, and daily living supports so they can live independently in the community.
A good fit would be someone compassionate and organized who enjoys coordinating services and building relationships with clients and families.
It's ideal for those passionate about making a difference in youth and developmental services.
Key Requirements
- Bachelor's degree in a human services field
- Two years of experience in human services, preferably with intellectual/developmental disabilities
- Ability to complete assessments and develop individual support plans
- Skills in coordinating and monitoring services from community agencies and providers
- Proficiency in maintaining compliant documentation and billing records
- Conduct regular face-to-face visits and monitor client progress and satisfaction
Full Job Description
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Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.
The NCSB is seeking a Support Coordinator (Case Manager III) in the Developmental & Youth Services division. The Support Coordinator assists individuals with Intellectual and Developmental Disabilities in accessing needed medical, psychiatric, social, educational, vocational, residential, and other supports essential for living in the community and in developing his or her desired lifestyle.
Department Hiring Salary Range: $54,190 - $60,185
Requirements
Essential functions include but are not limited to:
- Completes initial and annual assessment of individuals for planning services and supports.
- Develops Individual Support Plan based on assessment information in collaboration with the individual and/or family.
- Provides linkage, coordination, and monitoring of services/supports to include Medicaid Waiver Services provided by private providers, other community agencies, natural support systems and other units in the NCSB.
- Maintains chart documentation that is in compliance with agency guidelines and state regulations. Ensures that documentation substantiates billing for services.
- Conducts face-to-face visits at a minimum of every 90 days and completes monthly activity related to the individual service plan.
- Monitors progress, service delivery, and individual satisfaction by providing monthly service to all individuals on assigned caseload. Provides increased frequency of service whenever clinically indicated.
- Identifies and accesses resources to meet identified needs and assist individuals in procuring and maintaining resources and entitlements.
- Assists individual/family in obtaining needed services on an emergency basis, i.e. hospitalization, housing, food, medications, etc.
- Performs other related duties as assigned.
Qualifications
Bachelor's degree in a human services field.
Two years' experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.
Two years' experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.
Preferred Experience:
Two (2) years' experience in the Intellectual Disabilities field or co-occurring populations preferably in the case management area.
Additional Information
- Valid Driver's License may be required depending on assignment.
- Certification in basic first aid and CPR, depending on area of assignment.
Working Hours: Monday-Friday 8:30 AM - 5:00 PM
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