Supervisory Social Science Program Specialist

Full Job Description

The employee will serve as the Supervisory Social Science Program Coordinator, located in the Crisis Operations Team Operations Center, Veterans Crisis Line (VCL), Veterans Affair (VA).

The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee.

The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/13/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: Individual Occupational Requirement: In order to meet the basic requirement of the Supervisory Social Science Program Specialist (workflow Coordinator), 0101 series, you must possess one of the following: 1.

Degree in behavioral or social science; or related disciplines appropriate to the position. or 2.

Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. or 3.

Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

If you meet the IOR above, you may qualify based on your experience as described below: GS-13 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization.

In order to meet the minimum qualifications for this position, you must meet 4/6 of the following examples of specialized experience: Assigning work to subordinates based on priorities, consideration of the difficulty and requirements of the assignment, and the capabilities of the employee.

Conducting analysis of program data, requirements and impact to identify problem areas and resolve issues.

Conducting crisis risk assessments to ensure the provision of emergency crisis interventions of complex and high-risk populations., Evaluating subordinate supervisors and serving as the reviewing official on evaluations of nonsupervisory employees rated by subordinate supervisors.

Reviewing the daily schedule of staff to ensure coverage of incoming call volume. Maintaining overage, overtime and staffing shortages.

Providing technical and clinical expertise to mitigate issues encountered in VCL day-to-day operations.

You will be rated on the following Competencies for this position: Leadership Human Capital Management Planning and Evaluating Organizational Performance Analysis Technical Competence Organizational Awareness Communication Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is performed while sitting at a desk, at conferences, briefings, meetings, in classrooms and the equivalent.

The work is primarily sedentary but may require prolonged standing in front of groups. Must work multiple projects simultaneously and handle occasional high levels of stress and conflicting priorities.

Work also involves travel and may include prolonged standing, walking, and transport of instructional supplies and/or equipment in excess of 30 lbs.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Major duties include but are not limited to: Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

Provides advice, counsel, or instruction to employees on both work and administrative matters; interview candidates for positions in the unit.

Hears and resolves group grievances or serious employee complaints. Makes decisions on nonroutine, costly, or controversial training needs and training requests related to employees of the unit.

Finds and implements ways to promote team building, and improve business practices.

Oversees operational pilots and data collection, as needed, under the guidance and direction of the Analytics Department.

Navigates a variety of specialized software applications, utilizes the data and information within those applications to provide effective service, and efficiently and accurately document team work appropriately within those applications.

Ensures implementation of and adherence to VCL, and other applicable policies and procedures.

Supervisory Probationary Period: Applicants selected for this position may be required to serve a one-year supervisory probationary period.

Failure to successfully complete the supervisory probationary period will result in the employee being reassigned to a position in the agency of no lower grade and pay than the one the employee left to accept the supervisory or managerial position.

Work Schedule: To Be Determined, will work evenings or overnights as well as weekends. Compressed/Flexible Work Schedule: Available Remote: This is remote position.

Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station.

The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity.

The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support.

Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements.

Position Description/PD#: Supervisory Social Science Program Specialist/PD052300 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required This is not a bargaining unit position