SUPERVISORY REGIONAL DISPATCH CENTER SPECIALIST

Full Job Description

You will serve as a SUPERVISORY REGIONAL DISPATCH CENTER SPECIALIST in the OPERATIONS DEPARTMENT of HDQTRS NDW.

GS-11 Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-10 grade level or pay band in the Federal service or equivalent experience in the private or public sector.

Specialized experience must demonstrate the following: Provides full supervision for all aspects of 24/7 Regional Dispatch Center (RDC) Dispatcher and Shift Lead personnel.

Develops performance standards and then evaluates work performance for year-end performance evaluations for dispatch personnel to achieve objectives and other assigned projects in the line of work.

Advises and confers with the Director, Emergency Services, the Fire Chief, the Chief, Law Enforcement on the range of issues having to do with the policies, the technical communications and computerized equipment, protocols, and after-action assessment of dispatch operations conducted by the 911 Dispatch Center.

Advises and confers with DON, county, state and foreign officials where applicable on dispatch and communications issues, policy, protocol, etc.

GS-09 Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-08 grade level or pay band in the Federal service or equivalent experience in the private or public sector.

Specialized experience must demonstrate the following: Plans, directs, coordinates, schedules, trains and evaluates the work of subordinate staff to ensure effective courses of action are taken in various dispatch situations.

Maintains a balanced workload, ensures leave is distributed appropriately between all subordinates, preparing shift schedules to ensure adequate manpower is maintained within the dispatch center.

Provides information and guidance to all subordinates on professional and personal issues to provide precise and accurate information in various situations.

Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=GS-CLER Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Major Duties:

• You will use a Computer Aided Dispatch (CAD) program to determine information pertaining to specific locations or hazards associated with an incident.
• You will operate a central computerized phone system console (e.g., multi-line 911 systems, Reverse 911 system, other equivalent communication device) to interpret and relay emergency information.
• You will prioritize incoming calls or reports of an emergency to verify emergency resources are dispatched by severity of situation and manpower availability.
• You will explain information to emergency personnel (e.g., law enforcement, emergency medical services [EMS], fire personnel) to dispatch personnel to the reported incident.
• Incumbent is required to successfully complete the RDC Training Program to include classroom and On-The-Job Training (OJT).