Supervisory Management and Program Analyst
Citizenship and Immigration Services
Posted: February 16, 2026 (2 days ago)
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National Institutes of Health
Department of Health and Human Services
Location
Bethesda, Maryland
Salary
$102,415 - $133,142
per year
Type
Full-Time
More Production & Operations jobs →Closes
Base salary range: $74,441 - $96,770
Typical requirements: 1 year specialized experience at GS-11. Advanced degree + significant experience.
Note: Actual salary includes locality pay (15-40%+ depending on location).
This job involves leading a quality assurance program for materials management at a health research agency, where you'll oversee staff, ensure operations meet safety and regulatory standards, and recommend ways to improve processes.
It's a supervisory role focused on analyzing data, reviewing procedures, and coordinating with teams to maintain high-quality standards in a healthcare setting.
A good fit would be someone with experience managing quality programs in regulated environments, strong analytical skills, and leadership abilities in public or private sectors.
As the manager of the Department's Quality Assurance Program, the incumbent plans and carries out the program; determines the scope and level of quality activities based on requirements; establishes priorities; interprets and applies appropriate policies, regulations and standards; effects coordination/consultation with other activities as required and supervises the staff of the Unit.
You qualify at the GS-12 level, if you meet one of the following qualification requirements: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-11 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: I qualify for this position at the GS-12 level because I have 1 year of specialized experience equivalent to at least the GS-11 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: 1.
Led quality assurance programs or initiatives (e.g., process control, systems monitoring, document management) to ensure compliance with standards and regulations. 2.
Analyzed program data using statistical and qualitative methods to assess effectiveness, resolve discrepancies, and recommend improvements. 3.
Reviewed and validated standard operating procedures (SOPs) and equipment procedures to confirm compliance with regulatory and safety requirements. 4.
Wrote reports, SOPs, or other technical guidance (e.g., manuals) with findings, instructions, corrective actions, and/or recommendations for management. 5.
Coordinated audits, evaluations, or corrective actions with leadership, committees, and employees to identify issues, implement solutions, or track results.
Do not copy and paste the duties or specialized experience from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay.
We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating.
Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy.
Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time.
Verification may, but need not, begin before receiving an offer. Preview application questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12868589 Major Duties:
- Implements the criteria and goals of the Department's Quality Assurance Program.
- Analyzes and evaluates, on a quantitative and qualitative basis, the effectiveness of MMESD programs or operations in meeting the goals of the programs and program performance data to identify issues and make recommendations for improvement.
- Performs special studies which include analyzing data, developing formats to report the results of studies, and recommending alternative courses of action. - Implements departmental policies.
- Reviews and recommends improvements to standard operating procedures (SOPs) and instructions for all QA activities.
- Reviews all SOPs and related validation and training documentation prior to implementation and confirms compliance with standards and regulations issued by the NIH, Clinical Center, Joint Commission, OSHA, EPA, American Hospital Association (AHA), Association for the Healthcare Environment (AHE).
- Ensures that there are written procedures for validation to assure that the department's operations and procedures accomplish their intended purpose.
- Develops guidance on techniques for management, improvement methods, manuals and other quality improvement directives.
- Maintains an index of all SOPs, master copies, and archives of obsolete versions.
- Monitors MMESD operations to assure that proper procedures are followed, that work is performed in accordance with applicable specifications, compliance and that safety precautions are observed.
- Analyzes and measures the effectiveness, efficiency and productivity of the quality assurance activities and work processes in each section throughout the Department.
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