Supervisory Public Safety Dispatcher (Office Automation)

Full Job Description

About the Position: This position is located with the US Installation Management Command, US Army Garrison Fort Liberty, Directorate of Emergency Services, Fire Protection & Prevention Division at Ft.

Liberty, NC. Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.

You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.

See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

30 Percent or More Disabled Veterans Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Non-Appropriated Fund Instrumentality (NAFI) Non-Department of Defense (DoD) Transfer Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Reinstatement Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: Current Federal Employees: One year of specialized experience which includes dispatching fire, police and emergency medical services to the scene of the incident; and monitoring fire and security alarm systems; and operating automation, emergency dispatching, and communications equipment such as computer aided dispatch [CAD], land lines, Voice Over Internet Protocol (VoIP), and cell phones; and assign work to subordinates based on difficulty.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07).

External Applicants: One year of specialized experience which includes dispatching fire, police and emergency medical services to the scene of the incident; and monitoring fire and security alarm systems; and operating automation, emergency dispatching, and communications equipment such as computer aided dispatch [CAD], land lines, Voice Over Internet Protocol (VoIP), and cell phones; and assign work to dispatchers during normal daily operations, and Coordinating requests for mutual aid.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-08).

You will be evaluated on the basis of your level of competency in the following areas: Accountability Decision Making Manages and Organizes Information Technical Competence Time in Grade Requirement Current Federal Employee: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

Time in Grade Requirement External Applicant: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-08).

Major Duties:

• Transmit requests for mutual aid through applicable Public Safety Answering Points (PSAPs) or emergency response jurisdictions.
• Relay mutual aid requests to/from the senior emergency response official.
• Approve requests for leave based on mission requirements.
• Make recommendations concerning the maintenance or replacement of equipment to ensure state-of-the-art equipment is requested.
• Resolve CAD hardware, software, ICIDs, CBRNE detection monitors/receivers, and program problems.
• Maintain telephone and radio communication equipment and proficiency in dispatching appropriate emergency forces.