Supervisory Program Specialist

Full Job Description

OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.

How would you like to become a part of a team providing compassionate care to Veterans?

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/17/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS 09 position you must have served 52 weeks at the GS 07. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have at least one full year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization.

Specialized experience includes: utilizing software systems to communicate and obtain/maintain administrative information; preparing and maintaining spreadsheet/database programs to track and manage data; developing policies and operating procedures; identifying and providing training needs.

OR, Education: Have a master's degree, or equivalent graduate degree, or 2 full years of progressively higher level graduate education leading to such degree or LL.B. or J.D.

from an accredited college or university, if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position.

(Note: you must include copies of your transcripts with your application to support this claim.) OR, Combination: Applicants may also combine education and experience to qualify at this level.

You must have an combination of specialized experience and education beyond 1 full year of graduate level education.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Major duties include but not limited to: Supervisory Program Specialist is responsible for the overall supervision of the unit, efficient distribution of workload, accurate evaluation of results, and enhancement of procedures to meet workload demands.

Supervise employees ranging from GS-5 to GS-7 Medical engaged in a wide variety of administrative activities involving the daily operation of the Unit.

Supervisor makes work assignments, writes position descriptions, and establishes performance standards for the Unit.

Prepares and conducts performance appraisals, and disciplinary actions, and will resolve informal complaints or issues whenever possible.

Develops policies and operating procedures for all programs under his/her supervision.

Responsible for personnel management activities that include ongoing training and development of personnel to ensure employees are kept advised of program changes, patches in VISTA software, program enhancements, and management directives.

Identifies and determines training priorities, provides training, administers programs and maintains employee records.

Monitors sharing agreements, contract, and other agreements made with non-VA providers.

Makes decisions on work problems presented by subordinate staff, which may include processing of patient referrals for medical care, determining legal eligibility, authorizing treatments, maintenance of records, and verifying and processing computer-generated data from various sources.

Develops internal audit systems for all programs that involve the use of data-based reviews and analyses, systematic reviews, and special studies, to ensure accurate and legitimate uses of resources, and equitable distribution of workload, and a smooth and continuous process flow.

Independently researches and follow-up by inquiry, observation, and examination of facts upon complaint or inquiry from physicians, hospitals, veterans, and Congress, enabling him/her to make recommendations and assist with the coordination and expeditious resolution of problems.

Perform other duties as assigned. Work Schedule: 8:00am - 4:30pm, Monday - Friday. Work schedule subject to change based on agency needs.

Compressed/Flexible: Not Available Telework: Not Authorized Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Program Specialist/PD076680 and PD07668O Financial Disclosure Report: Not required