Supervisory Program Specialist

Full Job Description

The primary purpose of this position is to provide real estate, property management, and health system business management expertise to the Division Chief, Property Management (PM) and the Chief, Office of Strategic Facility and Master Planning (SFMP) by overseeing accounting, management analysis, and administrative guidance regarding the operation of assets at the VA Greater Los Angeles Healthcare System (GLA).

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/12/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: knowledge of statistics and business analysis procedures; ability to develop, conduct and analyze a variety of data such as surveys, evaluations, demographic studies and program; knowledge of marketing and advertising, data collection and database management employing quantitative and qualitative methods and techniques; knowledge of planning, scheduling and conducting market analysis; knowledge in adapting analytical techniques and evaluation criteria to the measurement and improvement of program effectiveness; knowledge of pertinent laws, regulations, policies and precedents which affect marketing and outreach efforts; ability to assess public reaction and identifying extent of understanding achieved to evaluate effectiveness of information programs; knowledge of community outreach and referral procedures; knowledge of oral and written techniques sufficient to develop and present formal briefings, outreach materials, statistical data, and reports; and communication and interpersonal relations skills, including the ability to appropriately relate to internal and external customers.

You will be rated on the following Competencies for this position: Administration and Management Customer Service Decision Making Leadership Organizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required.

Work is typically performed in an adequately lighted and climate-controlled office stationed at the West Los Angeles Healthcare Center, GLAHS, under the Office of Strategic, Facility and Master Planning.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

DUTIES INCLUDE: The individual in this role will perform duties directly contributing to the administrative management of the facility health care delivery system, and is responsible for planning, organizing, developing, managing, and evaluating the medical center's property management program in a manner consistent with the West Los Angeles Leasing Act of 2016 as well as GLA's commitment to prioritizing land use that principally benefits Veterans and their families.

These duties require the ability to apply the specialized principles and practices of health care management in leading the facility's healthcare and property management business practices.

The individual in this role provides health system business management expertise, accounting, management analysis, and administrative guidance.

Provides direct supervision for the following positions: Program Specialists, Consumer Affairs Specialist, and Special Assistant.

Ensures subordinates' projects are initiated, planned, executed, monitored, and closed within established terms, time frames, and budgets.

The Supervisory Health Systems Specialist also serves as primary liaison for SFMP responsibilities related to the VAGLAHS Community Based Outpatient Clinics (CBOCs) and Ambulatory Care Centers (ACCs).

The position will provide research and coordination support to the health system's planning initiatives and consult with GLA executives and managers to define business practices and marketing objectives that promote the interests of GLA in both its clinical and land asset endeavors.

Since GLA property assets are used by Veterans, VA employees, and members of the community, the individual in this role will be required to take into consideration the perspective and interests of each of these stakeholders in making recommendations.

In doing so, the individual may consider the possibility of entering into and overseeing a relationship with an outside organization that may have additional expertise in operating the day-to-day business of these assets while ensuring all property decisions principally benefit Veterans and their families.

The individual in this role will conduct public speaking to interested Veterans groups, media, health organizations, production companies, and civic agencies.

The individual in this role collaborates with Fiscal staff, Administrative Officers, Engineering Employees, Budget Analysts, and ancillary service departments to review and analyze third-party land use agreements as well as contractual relationships related to the CBOCs and ACCs.

The individual provides information and guidance to the Division Chief, PM and Chief, SFMP to improve department accountability and availability of timely data for management's decision-making.

The individual gathers information for assigned programs and reviews budget formulations and workload analysis submissions.

This may include cost analysis, evaluating financial trends, and tracking of contracts and expenditure trends.

Develops accounting mechanisms for all asset programs and updates business plans regularly.

The position will work with other department staff to develop refined mechanisms for issuing and tracking bills and receivables.

The individual in this role supervises and manages employees assigned to Property Management and several PM appointments, as projects require, performing work on behalf of GLA's Office of Strategic, Facility and Master Planning.

Provides administrative and technical supervision necessary for accomplishing the work of the service.

The individual in this role performs within the context of broadly stated program goals and objectives and receives only general administrative direction with wide latitude for independent judgment.

As the supervisor, the individual directs subordinates toward accomplishing specific tasks in support of the VAGLAHCS mission.

Work Schedule: Monday-Friday 8:00am to 4:30pm Compressed/Flexible: Not authorized Telework: This position may be authorized for telework.

Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist/PD13482O