Supervisory Program Applications Specialist (Section Chief)

Full Job Description

This position is located within Health Administrative Service (HAS) at VA Long Beach Healthcare System (VALBHS).

The purpose of the position is to perform programmatic and supervisory duties to ensure the efficient and effective provision of health care services to patients accessing care at Tibor Rubin VA Medical Center and its Community Based Outpatient Clinics (CBOC).

Two (2) open positions located at Long Beach.

Welcome to VA Long Beach Tibor Rubin - History To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/05/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

For the GS-12 You may qualify based on your experience as described below: Specialized Experience: (In addition to meeting Time and Grade) You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: data processing, accounting, budget, health care systems, data security, medical record, patient information management system, management principles, Patient enrollment and eligibility.

(Must be in resume) You will be rated on the following Competencies for this position: Clerical Interpersonal Effectiveness Manages and Organizes Information Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Regular and recurring work is mostly sedentary involving sitting at a desk, although the position requires the ability to move from one geographic location of the facility to another.

The incumbent works with a computer screen and keyboard. Some physical effort such as standing, walking, bending or prolonged sitting may be required.

The incumbent may be exposed to walking to outlying areas. The work places no special physical demands on the employee.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

The Section Chiefs provides overall management and leadership to the Section and will: Manage Section 4 of HAS including: Providing supervision to three

subordinate supervisors, as well as other staff, as/when needed. Oversight over Outpatient Scheduling for Outbound Call Center and Inbound Call Center.

Performing a variety of duties supporting HAS and the Medical Center Contributing to Personnel Management/Recruitment for the Section Advocate for Section staff as well as create and maintain numerous partnerships with Services throughout the facility Functions as a technical expert on HAS topics related to the Section's responsibility Coach/guide staff in various administrative/operational processes.

Represent HAS at various levels and for various activities as needed Duties include but are not limited to the following: The incumbent will serve as Section Chief for Section 2 (Outpatient Medical Administration Services) in the Health Administration Service (HAS).

The incumbent provides a high level of administrative support to HAS and upper management and clinical services.

The primary supervisory function of this position is to provide leadership in the Outpatient Clinic and Centralized Scheduling.

The position will provide support to the HAS training program, Office of HAS and to supervisors and Leads within the section.

As a first line supervisor, the incumbent approves, develops performance standards, describes position descriptions, completes annual performance appraisals, take appropriate action as it relates to performance and conduct, interviews and hires new employees, plans, assigns, instructs and evaluates employee's work.

Incumbent must be forward thinking and can strategically execute both short- and long-term plans. The Section Chief will implement ideas for improved processes and quality of work.

He/She also establishes priorities, schedules deadlines for routine and special work assignments and monitors the quality and quantity of work performed.

Resolves employee complaints/grievances, determines employee's training needs and recommends approval for extended costly training for staff that may enhance their skills.

She/he is delegated the responsibility for formulating plans, evaluating and coordinating the day to day administrative management of the entire section she/he oversees.

Incumbent conducts in-service training to staff.

Data Analysis: The incumbent is a principal resource person to various service chiefs and top management officials in resolving difficult and highly complex problems which may be confined to a single service or may extend across numerous organizational lines.

Program Coordination: The incumbent is responsible for coordinating and supporting mechanisms for successful data capture as it relates to Appointment Management, Consults, Insurance Capture, and maximizing data management efforts.

The incumbent will be responsible to ensure accurate, timely and consistent data is entered into the Medical Center database.

Also, the incumbent will provide the vision for development of monitors in measuring all data input.

He/she will establish in depth training to ensure that HAS and other identified Medical Center staff are educated and accountable for data management.

Long-Range Planning: Performs staff support work in short and long-range planning efforts and complies with directives and national guidelines in preparing weekly, monthly and quarterly, and annual reports.

Development of Policies and Procedures: Responsible for ensuring policy adherence, task reviews, delegation of work developing and managing databases necessary for tracking System Redesign, training/participation and making recommendations as to funding, staffing, equipment, space and policy issues based upon the information collected.

Applies effective management techniques designed to ensure maximum and efficient utilization of personnel, reductions in cost, elimination of waste and overlapping of services, improvement of operations, and development of goals in terms of both positive short and long-range impact of area of responsibility.

Business Acumen/Building Coalitions: The incumbent is involved in problem solving, observation of new or revised systems, workflow, and teaching related to management.

The incumbent must negotiate with services to solve problems and conflicts, utilize technical methods and procedures or to persuade others to cooperate in meeting objectives when there are problems in securing cooperation.

Work Schedule: Monday - Friday 7:30am - 4:00pm Telework: not available Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Program Applications Specialist (Section Chief)/PD13075A Relocation/Recruitment Incentives: not authorized Financial Disclosure Report: Not required