Supervisory Program Analyst

Full Job Description

This position is located in the Chief of Staff - Clinic Practice Management Office at the Orlando VA Health Care System (OV AHCS) in Orlando, Florida, under the Ambulatory Care Operations Director-Group Practice Manager (ACOD-GPM).

The primary purpose is to supervise the Program Analyst team and serve as the subject matter expert on data tools to support the development of a comprehensive, patient-centered healthcare system.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/02/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Utilizes data tools such as Excel, SQL, Power BI, Pyramid Analytics, SSRS, TOAD, and ETL databases and platforms.

Providing statistical analysis techniques, operations research techniques, and interactive database manipulation and administration.

Evaluating and analyzing various programs, compiling final reports with comprehensive analysis, and establishing process controls.

Using business intelligence platforms to transform raw data into actionable insights and reporting mechanisms for management.

Lead or supervisory experience such as directing the work of subordinates, managing performance, handling employee complaints, reviewing training needs, etc.

Experience assisting with a variety of management services essential to the operation of a program or office/organization; has a working knowledge of budget/fiscal management and human resources/personnel management; ensuring compliance with established policies, practices and procedures; and communicating and collaborating with individuals with varied backgrounds and different situations.

OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D.

or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, or an LL.M., if related.

Education must be in or related to the position and must demonstrate the knowledge, skills, and abilities to successfully perform the duties of the position.

OR, Combination: Applicants may also combine education and experience to qualify at this level.

You must have a combination of specialized experience and education beyond the first two (2) years of graduate education leading towards a doctorate degree.

(i.e., 2.5 years of progressive graduate education leading towards a doctorate degree would meet 50% of the qualifications requirement for this vacancy.) You will be rated on the following Competencies for this position: Analysis and Problem Solving Communications Computer Skills Data Management Database Management Systems Self Management Technology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary. The employee sits comfortably to do the work. However, there may be some walking, standing, or carrying of light items such as manuals or files.

The work does not require special physical demands.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Duties include but are not limited to: Implements, monitors, and audits databases and operations to ensure compliance with National, VISN 8, and OVAHCS regulations, providing guidance to the Program Analysts team.

Evaluates and analyzes administrative plans, policies, programs and operations; monitors compliance and reports to the ACOD-GPM and Chief of Staff, enhancing clinical and administrative operations, and oversee both administrative and programmatic support.

Advises on process standardization using data analytics across the Health Care System.

Analyzes data requests from all Services and Specialties to include the effectiveness of programs or operations in meeting established goals and objectives.

Develop dashboards/report to regularly monitor specific data indicators to identify problems and potential solutions.

Utilizes multiple data systems, such as VISTA, CPRS, SQL, Power BI, Pyramid Analytics, TOAD, SharePoint, VSSC, Operating Room Scheduling package, Automated Data Processing Application, TMS, PIV /PK.I, etc.

to exercise evaluation and analysis specific to health care system operations. Implements systems to ensure tracking, follow-up, and timely completion of the operational action items.

Present analyzed data utilizing written and oral communication. Provides direct supervisory oversight to the Clinic Practice Management Office's Program Analysts GS 9/11.

Establishes project goals and objectives and provide findings and recommendations to executive leadership.

Plans the work to be accomplished by the subordinate Program Analysts in the Clinic Practice Management Office; setting and adjusting short-term priorities as well as long-term and prepares schedules for completion of work.

Oversees the daily operation of the Program Analyst team, ensures that agency policies and priorities are being followed.

Develops performance standards of subordinates as well as identify developmental and training needs of employees.

Assigns work to subordinate Program Analysts based on priorities, selective consideration of the difficulty and requirements of assignments and the capabilities of employees.

Establishes guidelines and performance expectations for staff, which are clearly communicated through the electronic performance management system.

Observe workers' performance; demonstrate and conduct work performance critiques.

Gives advice, counsel, and instruction to employees on both daily work actions, duties, and other administrative matters.

Resolve complaints from employees, and when necessary, will refer group grievances and more serious unresolved complaints to a higher-level supervisor or manager.

Analyzes National guidelines and procedural processes, develops, recommends, and justifies best practices, assigns responsibility, develops deadlines & standards of acceptable work, and is held accountable for the overall success of the Program Analysts team.

Completes qualitative and quantitative studies including financial reports and costs effectiveness analyses. Utilizes benchmarks, statistics, actuarial projections, and other data.

Analyzes demographics and/or workload data and conducts make/ buy and cost/ benefit analyses.

Develops advanced analytical tools using Microsoft Reporting Services, Excel PowerPivot, SQL Server, VBA, DAX, Tableau, Pyramid Analytics, and other tools to provide expert analysis, analytical tools/reports, and advice on complex program issues.

Provides direct oversight of the GS 9/11 Program Analysts within the Clinic Practice Management (CPM) service, which will provide analysis and recommendation to all the Services/Specialties/Programs across the Orlando VA Healthcare System.

Reviews the analysis and recommendations made by each Program Analyst, which incorporates all data-related activities into operations, utilizing agency programs and activities, agency missions, policies, and objectives.

Provides advice and assistance regarding possible need for revision of regulations and policies governing planning activities in the transition to a full-service hospital.

Incumbent will delegate, assist, and monitor each Program Analyst to performs on-site review, fact-gathering and research assignments to provide data to the Senior management for regional conferences in support of VISN objectives on EWL reduction, productivity and RVU's, recapture of non-VA care, and submitting proposed changes in the evolution of this objective.

Functions as the TMS Administrator and develops procedures for training and trains personnel in applicable computer applications for their service.

Work Schedule: Monday through Friday; 8:00 am to 4:30 pm Telework: Approved for ad hoc only. Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Program Analyst/PD074770 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized Permanent Change of Station (PCS): Not authorized