Supervisory Passport Specialist

Full Job Description

This position is located in the Washington Passport Agency, Bureau of Consular Affairs, Passport Services, Department of State (CA/PPT/WN).

The incumbent supervises the acceptance and adjudication of passport applications and authorization of issuance to qualified American citizens and nationals as provided by the laws and regulations.

Applicants must meet all the required qualification requirements described below by the closing date of this announcement.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.

Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.

Qualifying specialized experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the immigration and/or nationality laws of the United States.

In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities: Ability to assign, review, and supervise the work of others; Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances; Ability to adjust to change, work pressures, or difficult situations without undue stress; Willingness to consider new ideas or divergent points of view; and Capacity to "see the job through." Major Duties:

• Plans, schedules, and prioritizes the work of subordinate staff and adjusts assignments as needed.
• Monitors the overall quality of work of the team by periodically reviewing the performance of each subordinate employee, including thorough review of adjudicated applications before and/or after issuance.
• Works with Fraud Prevention Manager (FPM) to provide guidance on analysis and evaluation of suspected fraudulent passport applications.
• In conjunction with the Customer Service Analyst (CSAs), maintains liaison with acceptance agents (clerks of court, postal service officials, military agents) to ensure that subordinates staff are providing timely and accurate technical advice.
• Assists in the development and delivery of fraud training for agency/center staff and works with the Fraud Program Manager (FPM) to provide additional fraud prevention training.