Supervisory Mission Support Specialist

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S.

Customs and Border Protection, Office of Field Operations, Tucson Field Office, Mission Support Division, Workforce Management, located in Tucson, Arizona.

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Analyzing and resolving problems in the effectiveness and efficiency of administrative processes by reviewing procedures, identifying areas for improvement, and implementing approved changes.

Preparing and maintaining reports, records, and statistics by collecting data, documenting casework, and ensuring compliance with established guidelines and deadlines.

Coordinating with other organizational supervisors and peers to establish unit objectives, goals, priorities, and deadlines, and to formulate plans to meet substantial changes in workload.

Resolving complaints and grievances that can be addressed at the local level and making recommendations for solutions to those referred to the next organizational level.

Making decisions and resolving problems that require interpretation of law or involve complex situations requiring interpretation and application of Office of Field Operations (OFO) policies.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 04/21/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period. Major Duties:

Joining the Customs and Border Protection Office of Field Operations will allow you to use your expertise in administration to provide advisory and technical services to management.

Apply for this exciting opportunity to strengthen the Department's ability to protect the homeland by analyzing and refining existing work methods and developing new methods and procedures.

This position starts at a salary of $108,455.00 (GS-13, Step 1) to $140,994.00 (GS-13, Step 10).

In this Supervisory Mission Support Specialist position, you will become a key team member of Homeland Security professionals analyzing and refining existing work methods and developing new methods and procedures.

Typical work assignments include: Serving as a supervisor to a group of administrative employees who are responsible for assessing the productivity, effectiveness, and efficiency of program operations or who analyze and resolve problems in the effectiveness and efficiency of administrative support and staff activities.

Developing and prescribing procedures and techniques and furnishing policy guidance to subordinates.

Providing complex administrative services, including, but not limited to, management and information systems, budget, finance, procurement, personnel, telecommunications, logistics, records and files, printing, mail, travel, and office equipment.

Carrying out Equal Employment Opportunity policies and program activities, communicating support of these policies to subordinates and encouraging active participation in EEO program activities and training.

Ensuring equity in determining qualifications, selections, assignments, training, promotions, details, discipline, and awards to employees.