Supervisory Medical Support Assistant

Full Job Description

The incumbent is assigned to Health Administration Service at the Central Alabama Veterans Health Care System (CAVHCS) at the Montgomery VA Medical Center located on Perry Hill Rd.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

English Language Proficiency - You must be proficient in spoken and written English as required by 38 U.S.C. 7403(f). Experience/Education Combination - Experience.

Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education.

One year above high school; OR, Experience/Education Combination.

Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Grade Determinations: GS-8 Experience Requirement: In addition to meeting the basic requirements, to qualify for the GS-8, you must possess a minimum of one year of experience equivalent to the [GS-7] grade level, leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate [all of] the KSAs below: i.

Ability to provide the full range of administrative and supervisory duties [to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.] ii.

Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.

iii. Ability to provide briefings, orientations, staff development, and training [in a patient support setting]. iv.

Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. [v. Advanced knowledge of managing or leading patient support staff in a clinic.

This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.] Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Major Duties:

The Supervisory Medical Support Assistant (SMSA) is responsible for oversight of the administrative support of the clinical services to include Primary Care, Mental Health, Women's Health and various Specialty Clinics located in the Medical Centers, Eligibility and Enrollment, and Community Based Outpatient Clinics.

Provides direct oversight, leadership, and technical direction to Medical Support Assistants (MSA) and Advanced Medical Support Assistants (AMSA) within the Health Administration Service (HAS).

Ensures efficient administrative and clerical support for patient care activities, oversee scheduling and consult management functions, and serves as a key liaison between clinical staff, administrative leadership, and Veterans.

Responsible for workload distribution, workflow coordination, training, performance evaluation assistance, and compliance with regulatory requirements, policy, and productivity standards.

The incumbent demonstrates expert knowledge of VA systems, scheduling processes, access metrics, consult/encounter workflows, and revenue-generating functions related to insurance capture and eligibility.

Responsible for monitoring clinic utilization, ensuring access to care, reducing scheduling barriers, and promoting a Veteran-centric service culture.

Has daily communication and face-to-face interactions with Veterans, supervisors, family members, internal customers within CAVHCS, VISN 7, and affiliates via telephone conversations and digital communications such as secure messaging, instant messaging, and emails.

Responsible for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.

Work Schedule: Monday - Friday, 7:30am to 4:00pm or 8:00am to 4:30pm. Work schedule subject to change based on the needs of the agency. Telework: Not Available Virtual: This is not a virtual position.

Functional Statement #: 60821F Relocation/Recruitment Incentives: Not Authorized