Supervisory Management and Program Analyst

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Training and Development, U.S.

Border Patrol Academy, located in Artesia, NM.

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Applying various qualitative and quantitative methods to assess and improve program effectiveness.

Providing expert advice, guidance, implementation, coordination, and direction on a wide range of CBP administrative programs, functions and operational issues.

Providing advice to senior management on significant issues, additional resources and problems related to procurement, budget, personnel, fleet, staffing and work accomplishments and goals.

Developing and evaluating SOP's and policies in assigned program areas such as travel, payroll (BPETS/GovTA), operational budget, fleet, personnel and taking necessary actions to achieve organizational objectives.

Creating, managing, and interpreting complex information databases to produce quality management and program performance metrics.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 04/01/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period. Major Duties:

This position starts at a salary of $125,776.00 (GS-14, Step 1) to $163,514.00 (GS-14, Step 10) Major duties: Providing advice, assistance, and guidance to supervisors, managers, and employees on a variety of complex and sensitive administrative issues and administrative processes such as performance management, budget, procurement and management analysis.

Planning, developing, conducting, and coordinating management and special studies; providing technical assistance and support to senior leadership and staff for the daily execution of operations and training programs, including validating training records.

Providing expert analytical support and advice on problem definition, planning, execution methodologies, policies, and procedures based on higher headquarters guidance, alongside coordinating unit goals and reviewing work and submissions for substance, conformance, and completeness.

Directing, implementing, coordinating, and overseeing sophisticated management information systems for long and short-range plans, policies, and programs, including training, human resources, budgets, and decision-making.

Directing and planning work, setting priorities, preparing schedules, determining resource requirements, recommending awards, approving leave, appraising performance, and holding employees accountable for work assignments.