Supervisory Information Technology Specialist

Full Job Description

About the Position: The incumbent will serve as a Supervisory Information Technology Specialist within the Army Transportation Command (ARTRANS) and perform as a Branch Chief responsible for his/her assigned duties in the Operations and Security Division, Information Management Directorate.

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.

You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.

See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

30 Percent or More Disabled Veterans Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 People with Disabilities, Schedule A Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience.

Specialized Experience: One year of specialized experience equivalent to the GS-13 grade level in the Federal service which includes: 1) Providing leadership, guidance, and oversight for technical support to the customer base; 2) Directing the development of project technical plans, evaluation criteria, and system design requirements; 3) Planning work for subordinates by setting priorities and establishing schedules to ensure timely performance; and 4) Evaluating the effectiveness of operations in terms of mission accomplishment, quality standards, and policy compliance.

(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Examples of IT-related experience demonstrating this competency include completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.

(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.

(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.

(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

You will be evaluated on the basis of your level of competency in the following areas: Information Technology Policy and Planning Information Technology Research and Development Leadership Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-13).

Major Duties:

• Direct IT mission support services to ensure the reliability, availability, and delivery of critical mission capabilities.
• Provide technical leadership and oversight for a worldwide customer base in all supported Information Technology (IT) areas.
• Plan work to be accomplished by subordinates, setting and adjusting priorities and schedules for completion.
• Develop command-level Service Level Agreements (SLAs) and provide input to new command IT policies.
• Evaluate operational effectiveness based on mission accomplishment, quality standards, and regulatory compliance.
• Identify the training and development needs of employees, making provisions for or providing required training.
• Perform vulnerability assessments to ensure internal control systems are operative and government resources are effectively managed.
• Manage position and personnel actions, including interviewing and recommending candidates for appointments, promotions, or reassignments.