Supervisory Human Resources Specialist (Branch Chief)

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S.

Customs and Border Protection, Office of Human Resources Management, CBP Processing and Servicing Center, located in Indianapolis, IN.

Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Identifying, evaluating, and recommending solutions to complex problems in the areas of processing, staffing, and/or records management.

Developing, refining, and presenting recommended Human Resources business practices and processes to implement complex plans and policy guidance that improve organizational performance and efficiency.

Using analytics to make data-driven decisions to evaluate HR processes and results obtained against agency strategic plans, goals, and objectives.

Leading a team of Human Resources professionals by managing organizational projects or groups for formulating and implementing new HR policies or programs, while providing oversight and support to subordinates.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 02/05/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible.

View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website.

To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position.

In addition, you must submit the supporting documents listed under the Required Documents section of this announcement. Major Duties:

As a Supervisory Human Resources Specialist (Branch Chief), you will provide strategic and operational direction, oversee HR policy implementation, and drive process improvements using data and performance metrics.

Support CBP's mission by ensuring accurate, efficient, and compliant HR services that support frontline and mission support personnel nationwide.

This position starts at a salary of $126,947.00 (GS-14, Step 1) to $165,037.00 (GS-14, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area.

If you do not see your geographic area listed, select the "Rest of United States" pay table.

Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

Typical duties include: Establishing the branch's managerial and administrative objectives, developing long-range processing, incentive, organizational design, call center, and/or eOPF plans, and identifying required resources.

Utilizing subordinate supervisors and leads to oversee the work of the branch, assuring reasonable equity among performance standards, and making decisions on problems presented by subordinate supervisors.

Making decisions and resolving problems that involve interpretation of the law or unusual situations requiring the unique application of policy.

Monitoring key individual and organizational performance reports and metrics to determine if established fiscal year targets and goals will be met while taking action within one's control to address accordingly.

Creating, updating, and/or improving current business practices to determine new and more efficient ways of delivering products and services.