Supervisory Financial Management Specialist

Full Job Description

This position is located within the Department of Veterans Affairs (VA), Financial Service Center (FSC), Financial Operations Service (FOS).

The incumbent provides supervisory and technical oversight of a call center responsible for financial invoicing and payments and uses financial systems to resolve escalated issues and determine appropriate action, leveraging multiple automated systems for invoice processing, payment reconciliation, travel, payroll, and related financial operations.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/18/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Supervising employees of 10 or more performing customer service functions, including assigning work or monitoring performance; Managing financial operations, including invoicing, payments, accounting, procurement and/or purchasing with a comprehension in budgeting; Providing quality customer service to internal and/or external customers leading to the resolution of escalated customer inquiries or issues and ensuring service level agreements are met; and Using multiple automated systems to review accounts or transactions to determine or advise appropriate action for escalated issues unresolved by staff.

You will be rated on the following Competencies for this position: Analysis and Problem Solving Customer Service Financial Management Lead or Supervise Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work normally involves mental rather than physical exertion. The work is mostly sedentary.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies.

To be qualified for this vacancy, you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and meet the well-qualified criteria below: Supervising a customer service operation of 10 or more employees, including assigning and prioritizing work, monitoring individual and team performance, addressing performance issues, and ensuring workload distribution supports service delivery requirements.

Managing financial operations across multiple functional areas, such as invoicing, payments, accounting, procurement, and/or purchasing, with demonstrated comprehension of budget concepts sufficient to support operational decisions or advise management.

Resolving complex or escalated customer inquiries or operational issues, requiring independent judgment, coordination across functions or systems, and communication of decisions or outcomes to internal and/or external customers.

Ensuring customer service standards or service level agreements (SLAs) are met, including monitoring performance trends, identifying service delivery issues, and implementing or recommending corrective actions.

Using multiple automated systems simultaneously to review accounts, transactions, or customer records in order to determine appropriate actions or provide guidance on issues that could not be resolved at the staff level.

Analyzing operational data or system information to identify issues, trends, or risks and make recommendations or decisions that support customer service outcomes or financial accuracy.

Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Local Commuting Area: The local commuting area for this position is defined as a radius of 50 miles from Rancho Cucamonga, CA.

This includes all locations that fall within a 50-mile driving distance from 8160 Day Creek Boulevard, Suite 120, Rancho Cucamonga, CA 91739. Major Duties:

Major Duties: Provides administrative and technical supervision necessary for accomplishing the work of the unit, including establishing guidelines and performance expectations for staff and ensuring performance standards, performance measures, and organizational goals are attained Oversees financial and administrative operations, including commercial invoicing and payments, travel, payroll, accounting, budget, procurement, purchasing, and advisory duties associated with the management and control of resources or funds Ensures staff can manage conflict and treating customers tactfully, constructively, and appropriately, and escalated customer issues are resolved at the lowest level possible Analyzes existing processes and recommends improvements, including identifying system limitations, recommending automated solutions where none exist, and system enhancements and improvements for existing automated systems as appropriate Monitors contractor performance and contract compliance, including monitoring contractor performance through COR surveillance, identifying deficiencies, and directing or reporting corrective actions as appropriate Work Schedule: Mon- Fri 8:00am - 4:30pm Compressed/Flexible: Available with supervisory approval.

Telework: Ad hoc telework (situational telework) available as determined by the agency policy. Virtual: This is not a virtual position.

Position Description/PD#: PD15195A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Supervisory Probationary Statement: Applicants selected for this position may be required to serve a one-year supervisory probationary period.

Failure to successfully complete the supervisory probationary period will result in the employee being reassigned to a position in the agency of no lower grade and pay than the one the employee left to accept the supervisory or managerial position.