Supervisory Airway Transportation Systems Specialist (SSC Manager)

Full Job Description

As a supervisor/manager, the selectee for this position will be eligible to receive a Manager Performance Incentive (MPI) provided eligibility requirements noted in agency policy are met.

The MPI is an annual lump-sum incentive payment that considers agency performance, the manager's individual performance, and available funding.

Serves as a front line System Support Center (SSC) manager for the Olathe, Kansas SSC.

One year of specialized experience equivalent to the next lower level, pay band FV-I level is required for the J pay band position.

Specialized experience is defined as experience in the FV-2101 occupation or in a related occupation, which equips the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position.

To be creditable, specialized experience must have been at least equivalent to the next lower grade level in the normal line of progression for the 2101 series.

Specialized experience includes: an extensive knowledge of and experience in technology, systems interrelationships, and management of civilian or military automated aviation navigation, and electronics systems.

Qualifications must be met by the closing date of this vacancy announcement. Notice: DO NOT ASSUME THAT BECAUSE YOU HOLD, OR HAVE HELD THIS POSITION, YOU WILL AUTOMATICALLY BE FOUND ELIGIBLE.

You may be asked to provide evidence or documentation that you have this type of experience at a later stage in the selection process.

Your responses are subject to verification through job interviews, or any other information obtained during the application process.

Any exaggeration of your experience or any attempt to conceal information can result in disqualification. Major Duties:

Incumbent has responsibility for overall administrative and technical direction of the assigned workforce consisting of Airway Transportation Systems Specialists (ATSS) and support staff involved in providing National Air Space (NAS) services to En Route/Terminal air traffic control to the commercial airlines, and general aviation aircraft for a defined area.

Reports directly to a District Manager (DM) or District Facilities Manager (DFM).

Directs the work of subordinate employees for more than one organizational unit/project/program within a major subdivision.

Duties typically include planning/communicating the organization's vision and objectives, setting priorities, assigning tasks and responsibilities, monitoring and evaluating performance, coaching and developing employee capabilities, approving leave, and taking, recommending, or approving corrective/disciplinary action as appropriate.

Exercises authority for supervisory responsibilities over staff, including staff scheduling and approval of leave.

Assures equity of performance standards and rating techniques developed for subordinates.

In addition to evaluating work performance, justifies recommendations for awards/bonuses for positions in the unit for higher-level approval.

Performs critical aspects of the budget planning process, including projecting short-term and long-term future needs and justifying resource requirements.

Identifies developmental training needs for employees and self and requests for and/or arranges needed developmental and operational training.

Communicates unconventional training requests with higher level management to determine accessibility, available funding and best use of resources.

Gives advice, counsel or instructions to employees on technical, operational, and/or administrative matters.

Hears and resolves complaints from employees at the informal stage, referring group grievances and more serious, unresolved complaints to the higher level manager.

Effects minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases. Fosters a fair and equitable work environment.

Applies an advanced knowledge of the technical aspects of the work directed, an advanced knowledge of budget, human resources, and other administrative policies and procedures, and an advanced understanding of the objectives of the organization.

Responsible for applying program resources to meet defined requirements.

Contacts are primarily within the organizational unit, major subdivision and the LOB/SO with subordinates, peers, and higher-level managers to discuss the status of projects/programs and to plan for the future.

May have frequent contact with customers, other government entities, and other external parties to interpret policies/procedures or for other project/program purposes.

Has authority to make commitments for subordinate organizational units, within guidelines.

Defines, acquires, and allocates budget, staff and other resources necessary to accomplish the goals and/or objectives of the SSC.

Participates in planning and executing organizational goals utilizing strategic planning and sound management principles in order to accomplish mission objectives.

Work is typically governed by established policies, procedures, and organizational objectives that frequently leave room for discretion.

Resolves all but unique problems without the intervention of higher-level management.

Regularly called upon to identify problem areas and to develop and recommend new policies and procedures for resolution.

Individual and organizational performance is typically reviewed periodically by higher-level management, usually through status reports and organization performance measures.

Consults with higher-level management to ensure the alignment of projects/programs with the tactical (short-term) objectives of the major subdivision.