Supervisory Administrative Officer

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Accountability located in Washington, DC.

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Coordinating and implementing complex administrative programs or significant administrative functions, including performing technical analyses on program goals, objectives, effectiveness, and resource utilization.

Managing a diverse portfolio of complex administrative projects, tracking action items, and collaborating with various stakeholders to ensure timely completion of deliverables, often under significant deadline pressure.

Advising management and staff on a wide range of administrative matters, including optimizing workflows, balancing workloads, and ensuring the smooth operation of daily office activities within an organizational unit.

Evaluating and reviewing fiscal year budget requirements for an office or program, including advising management on appropriate adjustments to budget plans and contributing to the representation of financial needs.

Leading projects, work groups, or initiatives; developing programs, procedures, or standards; collaborating with leadership; and coaching or mentoring colleagues to achieve organizational goals.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 01/26/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period. Major Duties:

Joining Customs & Border Protection (CBP) will allow you to utilize your expertise directing, implementing, coordinating, and overseeing Business Enterprise Services Team (BEST), ensuring compliance with statutory and regulatory requirements, as well as DHS, CBP, and Enterprise Services policies.

Apply for this exciting opportunity to strengthen the Department's ability to perform homeland security functions by supervising staff, evaluating program effectiveness, performing technical analyses on programs, attending meetings, tracks taskers, builds crucial relationships, manages special projects, and supports the organization's mission through both tactical and strategic execution of initiatives.

This position starts at a salary of $143,913.00 (GS-14, Step 1) to $187,093.00 (GS-14, Step 10) with promotion potential to $187,093 (GS-14 Step 10).

In this Supervisory Administrative Officer position you will become a key team member of Homeland Security professionals involved in directing, implementing, coordinating, and overseeing Business Enterprise Services Team which supports critical department-wide mission and administrative programs within the Executive Secretariat; managing vital administrative functions that include budget oversight, financial operations, and personnel management; ensuring alignment with DHS, CBP, and ES policies; maintaining operational efficiency and meeting critical deadlines; and representing OACT to the Office of Finance, influencing leadership throughout ES regarding budget and staffing requirements.

Typical Work assignments include: Directing, implementing, coordinating, and overseeing the Business Enterprise Services Team (BEST), a crucial component of the department-wide mission and administrative program within the Executive Secretariat.

Cultivating and maintaining strong working relationships that are critical to the overall success of the organization and expertly managing a diverse portfolio of special projects.

Providing direct supervision to employees, offering guidance and direction to maintain the smooth operation of daily office activities, including adjusting work assignments, optimizing workflows, and balancing workloads as needed to maximize efficiency and effectiveness.

Directing the collection, review, and evaluation of OAct's future fiscal year budget requirements, including overseeing the review of program requests and advising management on appropriate adjustments to budget plans.