Supervising Accounting Technician - Bilingual (Spanish)

Full Job Description

Meet the Team!
The Riverside County Treasurer-Tax Collector is responsible for the billing and collection of property taxes, and, for the receiving, processing, investing and most importantly, safeguarding of public funds, as mandated by the laws of the state of California.

Requirements

Primary Duties:

• Provides direct supervision of all regular and temporary personnel assigned to the unit.

• Responsible for monitoring, staffing, and training related to the Interactive Voice Response (IVR) system, Agent Client Display (ACD), and front counter cashiering duties.

• Prepares performance appraisals for all staff.

• Recommends and conducts disciplinary action when necessary.

• Develops written procedures and job descriptions to define, clarify, and instruct staff.

• Reviews division work procedures and recommends changes to improve efficiency.

• Trains new and current employees on the integrated property tax system, including the collection and computation of taxes and fees.

• Conducts one-on-one meetings with unit staff to assess work progress, develop plans to meet work objectives and statutory deadlines, and update staff on new laws, policies, and rules affecting operations.

• Interprets and instructs staff on County and State laws.

• Monitors the quality of public service provided by the unit.

• Schedules vacations and time off for all employees.

• Reviews and approves staff timesheets.

• Delegates duties among public services personnel to ensure efficient workflow and adequate coverage for public service through the IVR/ACD system and front counter operations.

• Interviews prospective employees when vacancies occur within the unit.

• Ensures all public service equipment is maintained in good working order and utilized to its fullest capability.

• Tracks statistical data related to public services, including phone calls, email correspondence, mobile home tax clearance requests, research requests, transfer requests, lien research, installment payment plans, cancellation of penalty requests received at the counter, and other public service-related metrics as requested.

• Handles complex questions and resolves difficult issues involving the public.

• Reviews and approves refunds as needed.

• Monitors incoming departmental emails and assigns them to appropriate staff; personally responds to or reviews complex inquiries requiring supervisory attention.

• Monitors and responds to emails received through Riverside County’s 311 messaging program.

• Ensures the facility opens and closes on time in accordance with department policy, that doors are secured, and that all security procedures are followed by staff.

• Performs other duties as assigned by the Deputy Collector, Chief Deputy, or Department Head.

Assist With:

• Accounting functions.

• Processing of tax payments.

Qualifications

Experience: One year of experience as an Accounting Technician I or Supervising Accounting Assistant with the County of Riverside or an equivalent position;

OR

Four years of experience in the maintenance and review of fiscal, financial, or statistical records, including one year in the reconciliation of accounts (experience in reconciling governmental budget accounts is preferred); One year of the stated non-specialized experience may be substituted as listed under Education.

Education: Typically, one year of the stated non-specialized experience may be substituted with the completion of 12 semester or 18 quarter units in accounting from coursework at an accredited college or university.

Knowledge of: Principles and practices of supervision; principles of office management.

Ability to: Effectively supervise employees engaged in performing a variety of accounting support duties; reviews the work of others to ensure accuracy and compliance with legal and administrative requirements.

Testing Requirement: Individuals who indicate that they are bilingual in Spanish will be REQUIRED to take and pass an unproctored Spanish bilingual assessment.

All candidates will be REQUIRED to take an online test as part of the application process for this position. It is important that the instructions provided in the email are followed exactly.

The Human Resources Department may require you to verify your identity and confirm test scores by retesting in a proctored environment. The County does not provide test scores to applicants.

Additional Information

For questions regarding this recruitment:
Please contact Genesis Ochoategui at gochoategui@rivco.org, or call (951) 955-4593. Please allow 1-3 business days for response to general inquiries.