Strategy Realization Program Manager - Executive Officer 3

Full Job Description

The Iowa Department of Revenue’s Internal Services Division is seeking a Strategy Realization Program Manager to join our Technology Support Team.

The Internal Services Division plays a crucial role in ensuring the Department's day-to-day operations run smoothly, efficiently, and effectively.

Its responsibilities span many areas, from the safeguarding of confidential taxpayer data, management of the GovConnectIowa Program, integration of technology solutions with business objectives, human resources, data analytics, and business continuity activities.

The dedicated staff of this division focus on elevating both the internal and external customer experience.

Throughout the year, the division coordinates education and outreach initiatives, fostering connection with our customers.

This role will oversee the Department’s portfolio of initiatives, projects, and programs while ensuring alignment with the Department’s Strategic and Operational Plans, public policy objectives, and regulatory requirements.

This role ensures that Revenue initiatives meet their goals efficiently and effectively while adhering to standards and accountability measures.

This role will collaborate across various stakeholders (internal and external) to achieve outcomes that serve the Department's mission, vision, and values.

In this position you will:

• Manage the Department’s portfolio of strategic initiatives by performing intake and evaluation of initiatives, business case development, performance monitoring and reporting, benefits realization, and investment justification
• Determine necessary staffing requirements, financial/technological resources, and evaluation/reporting procedures for Department of Revenue projects, programs, and initiatives
• Oversee resource utilization for the Department as related to projects, programs, and initiatives, including cross-agency collaboration
• Support the Department in responding to factors impacting Department operations by assessing the current state, evaluating options, and making recommendations for solutions (which may be business, technology, or both)
• Analyze a variety of information (e.g., state and federal laws, rules, or regulations) and recommend solutions for resolving program/project administration problems
• With input from the Department’s Legislative Liaison, plans and implements changes resulting from legislative activity
• Coordinate and oversee activities with IT service providers to ensure compliance with the Department’s regulatory bodies
• Lead business process improvement events utilizing Lean facilitation, Kaizen, and other continuous process improvement techniques

Preference will be given to candidates with the following:

• Project management certifications and/or formal project management training
• Experience facilitating cross-functional teams through complex process changes using Kaizen, Design for Lean, 5S or other Lean methodologies
• Experience with strategic planning and execution
• Experience in leading diverse teams

Job Specific Competencies:

• Administration and Management – Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Law and Government – Laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process

Employer Highlights:

The Iowa Department of Revenue is a well-respected employer.

We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire.

We offer a flexible working environment and opportunities to work from home with the ability to work from anywhere in the State of Iowa as long as it is your primary residence.

We have a great total compensation package for all of our full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS)

• Retirement Investors Club (RIC)

• Flexible Working Environment- Work from Home Opportunities

• Health, Dental and Vision Insurance

• Vacation Leave

• Sick Leave

• Paid Holidays (9 days/year)

• Flexible Spending Accounts

• Life Insurance

• Long-Term Disability Insurance

The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you’re looking for a career with an organization that values its employees and customers, you’ve come to the right place.

Applicants must live within the State of Iowa to qualify for this position.

This position is based from the Hoover Building in Des Moines, and requires the ability to have an on-site presence as needed for planned meetings and collaborative work sessions.

A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate.

Effective July 1st, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.

E-Verify and Right to Work
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

Qualifications

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

For additional information, please click on this link to view the job description.